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About the Role
This frontline role is responsible for leading the fill operation, ensuring the sales floor is ready for trade. You will coordinate resources to Serve, Sell, and Fill, and lead the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Be a key holder and answer call outs as required.
- Perform tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Requirements
- Must be 18 years or older due to early morning work hours.
- Must be ready to roll up their sleeves.
Skills
- Customer Service
- Leadership
- Teamwork
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £3.00 p/h unsocial premium for hours worked between 22:00-06:00
About the Company
- M&S is pushing boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- We are revolutionising how we work and offering exciting opportunities.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Retail innovations at M&S are defining a new era of retail.
- We are embarking on a business transformation and looking for people thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- We are happy to talk smart/flexible working.