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About the Role
As a FOH Ambassador, you will report to the FOH Manager and be permanently based at the reception desk within this flagship building. This role requires confidence in lobby hosting and working in a high-visibility, fast-paced environment where building owners are on-site.
Responsibilities
- Take full ownership of the reception area, liaising with relevant departments to maintain order.
- Ensure building-specific documentation, including the St James folder, manual, and phone database, are up-to-date.
- Deliver monthly reports and FOH data as required.
- Serve as the first point of contact for all guests, visitors, and clients, addressing inquiries as outlined in the St James Guide.
- Meet and greet all guests and visitors, providing exceptional service.
- Perform lobby hosting duties as part of a team rotation.
- Receive and answer calls promptly, identifying caller needs and transferring calls appropriately.
- Manage difficult or distressed visitors calmly and professionally.
- Report accidents or incidents as appropriate.
- Create and lead the events calendar, pop-ups, and 'Freebie Fridays' for the building.
- Maintain an organized, clean, and tidy reception area.
- Greet all visitors by standing.
- Adhere to St James policies, procedures, code of conduct, and emergency procedures.
- Undertake any other duties to support the client, customer, colleagues, and St James.
Requirements
- Previous experience in delivering exceptional customer service is essential.
- Excellent command of the English language, both verbal and written.
- Experience using Microsoft Office, PowerPoint, and Excel is essential.
- Exceptional interpersonal skills, flexibility to work with diverse styles and personalities, and adaptability to business demands.
- Excellent punctuality, an outgoing demeanor, and a can-do/proactive attitude.
- Innovative and creative approach.
- Comfortable working in a fast-paced, high-profile, and visible environment.
Skills
- Customer service
- English language proficiency (verbal and written)
- Microsoft Office Suite (PowerPoint, Excel)
- Interpersonal skills
- Adaptability
- Punctuality
- Proactive attitude
- Innovation
- Creativity
- Lobby hosting
- Call handling
- Conflict resolution
Location
- Flagship building
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- St James