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About the Role
Two Circles is a Sports & Entertainment Marketing business focused on growing audiences and revenues by deeply understanding fan behavior. We partner with clients to leverage this understanding across various channels and content, driving both direct-to-consumer and business-to-business growth. Our platforms and services are trusted by over 1000 global clients, including major sports and entertainment entities.
Responsibilities
- Own and continuously optimize the team’s support queue, prioritizing across multiple clients, issues, and business impacts in a fast-paced, reactive environment.
- Own the operational health, stability, and performance of the data management platform and associated data pipelines, proactively identifying risks and preventing incidents.
- Take full ownership of high-impact and complex issues from identification through resolution, coordinating across Engineering, Product, and Client Teams.
- Lead complex client onboarding and configuration, designing approaches for data ingestion, mapping, tracking, and analytics in non-standard scenarios.
- Configure, manage, and optimize client environments within Data Management hubs, implementing and validating complex changes.
- Investigate and resolve complex data issues across the full data lifecycle, performing root cause analysis and implementing preventative fixes.
- Effectively manage multiple concurrent issues, dependencies, and stakeholders, maintaining momentum and unblocking progress.
- Act as a senior escalation point for support issues, providing guidance and quality control for junior team members.
- Drive improvements to support operations, including incident management, prioritization frameworks, and communication standards.
- Partner closely with Engineering and Product teams to influence product improvements and prioritize fixes and enhancements.
- Identify recurring issues and systemic weaknesses, leading efforts to eliminate root causes and improve platform reliability.
- Provide client-facing teams with clear insights into data quality, transformation integrity, and pipeline performance.
- Own and evolve User Access Management processes for internal and client users, ensuring scalability and security.
- Ensure data security, governance, and compliance standards are consistently upheld.
Requirements
- Strong, proven experience working in technical support or data platform environments, ideally supporting production systems and external clients.
- Advanced working knowledge of at least one data/query language (e.g. SQL, Python, or PySpark), with the ability to debug complex issues, analyze data, and build queries/scripts independently.
- Working knowledge of the Microsoft Azure data ecosystem, particularly Azure Data Factory and Azure Databricks, with some experience working with or supporting data pipelines. Equivalent AWS experience is also welcome.
- Good understanding of how data moves through a platform end-to-end, including ingestion, pipelines, transformations, data storage, and downstream integrations.
- Strong troubleshooting skills across systems, data, and integrations, with the ability to work across logs, queries, and tooling to diagnose issues end-to-end.
- Ability to independently investigate highly ambiguous problems, identify root causes, and deliver effective, scalable, and preventative solutions.
- A strong sense of ownership and accountability, able to manage and prioritize workload across multiple concurrent issues, clients, and priorities in a fast-paced, reactive environment.
- Excellent communication and stakeholder management skills, able to manage expectations, influence outcomes, and provide clear updates in high-pressure or ambiguous situations.
- Comfortable operating in environments where not all processes are fully defined, and able to introduce structure, improve processes, and raise the bar for how the team operates.
- Experience working cross-functionally with Engineering, Product, and client-facing teams, influencing outcomes beyond immediate responsibilities.
- Ability to produce high-quality documentation, contribute to knowledge sharing, and actively raise the capability of the wider team.
- Strong attention to detail, organization, and time management skills, with the ability to balance reactive support with longer-term improvements.
- A collaborative team player who contributes to shared goals, supports the development of others, and leads by example in a support environment.
Skills
- SQL
- Python
- PySpark
- Microsoft Azure
- Azure Data Factory
- Azure Databricks
- AWS
- Troubleshooting
- Data Analysis
- Stakeholder Management
- Documentation
- Process Improvement
About the Company
- Two Circles is a Sports & Entertainment Marketing business.
- We grow audiences and revenues by knowing fans best.
- We work with clients to help them understand & influence what their fans are doing.
- Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon.
- We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.