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About the Role
Delivers scientific and technical expertise to drive sales and provide support for new and existing customers, analyzing customer needs and integrating Agilent products into their environments.
Responsibilities
- Provides pre-sales technical and application support for the sales team.
- Conducts customer requirements analysis, sample analysis, and feature-by-feature customer demonstrations.
- Prepares and presents technical presentations and seminars to potential customers.
- Provides wet-lab and data analysis in clinical laboratory environments.
- Recommends solutions to meet customer needs and ensures customer satisfaction.
- Integrates Agilent products, applications, and solutions into customer environments.
- Ensures product/application functions per specifications.
- Provides remote and on-site troubleshooting.
- Maintains alignment with sales partners, management, R&D, and product marketing to communicate customer feedback.
- Ensures post-sales applications support inquiries and complaints are documented and logged.
- Presents information at conferences, seminars, and e-seminars.
- Consents to participate and meet Agilent approved customer/vendor credentialing requirements.
Requirements
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
- Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Work Type
- Full-time
- 75% travel
Experience Level
- 4+ years relevant experience
Education Level
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification and/or license may be required
About the Company
- Agilent Technologies Inc. is an equal opportunity employer.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.