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About the Role
As a Project Manager within our Local Government team, you will play a key role in helping councils modernise the way they serve their communities. You will lead the implementation of Civica's software solutions, working directly with customers to deliver projects that improve citizen services, operational efficiency, and long-term outcomes. This is a highly customer-facing role where you will manage a portfolio of software implementation projects ranging from new customer deployments through to upgrades, migrations, and additional module rollouts. You will work closely with councils, implementation consultants, engineers, and product specialists to drive successful outcomes from initiation through to go-live and hypercare. You'll join a collaborative and experienced project delivery team that values autonomy, accountability, and teamwork. This role offers the opportunity to work across a diverse range of customers and projects while building strong relationships and becoming a trusted partner to local government organisations across Australia.
Responsibilities
- Lead the implementation of Civica's software solutions.
- Manage a portfolio of software implementation projects.
- Drive successful outcomes from initiation through to go-live and hypercare.
- Coordinate shared delivery resources.
- Facilitate workshops, steering committees, and project status meetings.
Requirements
- Proven experience managing software implementation, SaaS, ERP, or technology projects from initiation through to go-live.
- Experience working in a vendor, software provider, consulting, or implementation partner environment.
- Strong customer-facing stakeholder management skills with the ability to build trusted relationships.
- Experience managing multiple concurrent projects and competing priorities.
- Strong project governance capabilities including project planning, RAID management, reporting, budgeting, and forecasting.
- Ability to work effectively in a matrixed environment.
- Strong communication, problem-solving, and decision-making skills.
- Ability to identify risks early and proactively drive mitigation strategies.
- Experience working with local government, public sector, ERP, asset management, finance, or enterprise software solutions will be highly regarded.
Skills
- Project Management
- Software Implementation
- SaaS
- ERP
- Stakeholder Management
- Project Governance
- Project Planning
- RAID Management
- Reporting
- Budgeting
- Forecasting
- Communication
- Problem-solving
- Decision-making
- Risk Management
- Agile
- Scrum
Location
- Australia
Work Type
- Hybrid
Experience Level
- Proven experience managing software implementation, SaaS, ERP, or technology projects
- Experience working in a vendor, software provider, consulting, or implementation partner environment
- Experience managing multiple concurrent projects and competing priorities
Education Level
- PMP, PRINCE2, Agile, Scrum, or equivalent project management certification is desirable
Benefits
- Days of Difference leave for volunteering
- Flexible work arrangements (work from home and office options)
About the Company
- Civica makes software that helps deliver critical services for citizens globally.
- Over 5,000 public bodies across the globe use Civica's software.
- Civica's software helps provide critical services to over 100 million citizens.
- Civica's aspiration is to be a GovTech champion everywhere they work.
- Civica has 21 years of continuous growth and success.
- Civica is passionate about what they do and the citizens they help to serve.
- Civica helps champion the use of technology in public services to improve outcomes for citizens and public sector organisations.
- Civica helps employees unlock their potential, achieve career growth, and make a real difference.
Equal Opportunity
- We are an equal opportunity employer.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
- We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
- We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
- We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.