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Tailor your resume to this Guest Service Agent role.
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Don't guess if your resume is good enough.
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About the Role
The Guest Service Agent ensures smooth check-in/check-out, maintains accurate guest records, and provides outstanding guest services. This role supports front office operations by handling inquiries, payments, and reservations to ensure high guest satisfaction.
Responsibilities
- Greet, register, and assign rooms to guests.
- Verify guest credit and establish payment methods.
- Maintain accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide instructions to bell attendants.
- Review accounts and charges with guests during check-out.
- Post charges for rooms, food, beverages, and services to ledgers.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment.
Requirements
- Previous experience in a hotel front desk or guest service role preferred.
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Ability to work independently and follow established hotel policies and procedures.
Skills
- Strong customer service and communication skills.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Excellent problem-solving abilities.
- Strong organizational skills with attention to detail.
Location
- Austin, Texas
Work Type
- Part-time
- Onsite
Salary/Compensations
- $18.00/hour
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
About the Company
- Stonebridge is committed to equal employment opportunities.
Equal Opportunity
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
- Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.