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About the Role

The Vice President of Programs, Compliance and Performance Oversight, is a senior organizational leader responsible for regulatory and contractual compliance, licensing and accreditation readiness, quality improvement, risk management, performance analytics, operational consistency, and fiscal accountability. This role translates organizational strategy into measurable operating standards and sustainable results.

Responsibilities

Ensure assigned programs comply with federal, state, and local requirements, contracts, agency policies, licensing, and accreditation standards.
Maintain readiness for audits, monitoring visits, licensing reviews, and accreditation surveys.
Identify compliance and operational risks, implement mitigation strategies, and escalate significant concerns.
Oversee implementation of compliance policies, procedures, training, and documentation standards.
Develop and oversee program KPIs, executive dashboards, scorecards, quality reviews, and performance improvement plans.
Monitor participant outcomes, service quality, enrollment, occupancy, utilization, contractual deliverables, and fiscal performance.
Use data, benchmarks, trend analysis, and operational reviews to identify gaps and direct improvement activities.
Ensure timely and accurate organizational, regulatory, contractual, and funder reporting.
Present performance findings, risks, and recommendations to senior leadership.
Provide executive oversight of assigned Children’s Center and VOA housing programs, emphasizing operational consistency and accountability.
Establish clear operating standards, control processes, leadership expectations, and performance measures.
Partner with Finance and Program Directors to develop and manage budgets, monitor revenue and expenditures, and address variances.
Monitor staffing models, resource allocation, enrollment, occupancy, utilization, and other drivers of program sustainability.
Lead implementation and operational start-up of approved programs and initiatives.
Directly supervise Program Directors and establish measurable goals.
Coach directors in interpreting standards, using data, managing risk, implementing corrective action, and strengthening operational controls.
Conduct performance evaluations and ensure timely follow-through on development plans.
Develop succession and backup plans for key leadership positions.
Promote cross-program consistency, collaboration, and shared accountability.
Partner with executive leadership to translate organizational strategy into measurable operating plans.
Represent VOA UPNY with funders, regulators, government agencies, auditors, and community partners.
Assess regulatory, funding, and service trends and recommend proactive organizational responses.
Support strategic planning, program development, contract implementation, and organizational growth.
Directly supervise designated Program Directors, responsible for hiring, onboarding, supervision, performance management, coaching, professional development, corrective action, succession planning, and leadership continuity.

Requirements

Minimum of eight years of progressive leadership experience in housing, behavioral health, human services, early childhood, healthcare, community services, or nonprofit programs.
Demonstrated experience supervising Program Directors, senior managers, or equivalent leaders across multiple programs.
Significant experience with regulatory compliance, licensing, accreditation, audits, quality improvement, risk management, and corrective action.
Experience designing and monitoring KPIs, dashboards, outcome measures, budgets, and operational performance systems.
Experience with strategic planning, organizational change, program development, and start-up activities preferred.
Valid New York State driver’s license, safe driving record, and reliable transportation.
Ability to respond to programmatic emergencies and work occasional evenings or weekends.
Ability to perform essential functions with or without reasonable accommodation, including prolonged sitting, standing, walking, computer use, and occasional lifting of up to 20 pounds.

Skills

Strategic planning
Sound judgment
Organizational change leadership
Strong written communication
Strong verbal communication
Presentation skills
Collaboration skills
External relationship-building skills
Ability to interpret program, outcome, workforce, utilization, and financial information and convert findings into action
Budget management
Resource allocation
Operational problem-solving skills
Proficiency with Microsoft Office
Proficiency with reporting systems
Proficiency with multiple database platforms

Location

Rochester, NY
Ithaca
Binghamton

Work Type

Full-time
Travel to agency locations

Experience Level

Progressive leadership experience
Supervisory experience

Education Level

Bachelor’s degree in social work, human services, public administration, business administration, healthcare administration, nonprofit management, or a related field required.
Master’s degree in healthcare administration, public administration, public health, social work, nonprofit management, or a related field preferred.

Salary/Compensations

$97,000 - $110,000

About the Company

VOLUNTEERS OF AMERICA UPSTATE NEW YORK

Equal Opportunity

All qualified applicants will be afforded equal employment opportunity and will be considered for employment without regard to race, creed, color, national origin, sex, sexual orientation, gender identity, age disability, protected veteran status, or marital status.