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About the Role
Own key digital product workstreams across payments, billing, claims, and self-service experiences, taking products from discovery through to delivery and continuous improvement using customer insight, data, and experimentation.
Responsibilities
- Own and prioritise the digital product roadmap and backlog, balancing member needs, business outcomes and regulatory requirements.
- Lead discovery to identify member pain points, market opportunities and ways to improve self-service.
- Partner with technology, business and delivery teams to design and deliver seamless digital experiences.
- Use data, analytics and customer research to measure performance and make evidence-based product decisions.
- Define and track product KPIs including digital adoption, transaction success, claims completion, customer effort and CSAT.
- Champion the product vision and build alignment across stakeholders, including senior leaders.
- Identify and remove barriers to delivery, ensuring teams can continuously deliver meaningful value.
Requirements
- Proven experience managing digital products across payments, billing, claims, reimbursement or financial transactions.
- Experience delivering end-to-end digital journeys, from discovery and submission through to processing, tracking and resolution.
- A strong understanding of payment or claims workflows, integrations, APIs and third-party platforms.
- Experience using customer insights, analytics and experimentation to shape product strategy and prioritisation.
- A track record of improving self-service, customer experience and operational efficiency.
- The ability to balance customer needs with security, fraud, regulatory and operational requirements.
- Strong stakeholder management skills and the confidence to influence across business and technology teams.
- Experience in health insurance, banking, fintech, insurance or claims management will be highly regarded.
Location
- Sydney
Work Type
- 12 Month Contract
- Full-time
Experience Level
- Experienced Digital Product Manager
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
- We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.