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About the Role
The Employer Plus team is part of CFS’s FirstChoice Operations, accountable for operational excellence, supporting customers, employers, and relationship managers, and ensuring efficient, compliant processing of transactions and services.
Responsibilities
- Deliver high-quality, responsive support to employers and payroll contacts across a range of operational and servicing enquiries.
- Manage employer enquiries through to resolution with clear ownership, follow-through, and proactive communication.
- Triage and coordinate enquiries efficiently across internal teams to minimise delays, hand-offs, and operational friction.
- Coordinate across teams to ensure seamless handoffs and minimal friction.
- Support employer servicing uplift initiatives focused on improving responsiveness, consistency, and service experience.
- Communicate clearly, explaining processes and next steps in simple, practical and customer-friendly language.
- Identify recurring issues, process gaps, and operational pain points and contribute to continuous service improvement initiatives.
- Partner with Relationship Managers and internal operational teams to improve servicing alignment and employer outcomes.
- Contribute to delivering a more consistent, responsive, and customer-focused service experience.
- Support the evolution of a more employer-centric servicing model through practical feedback, collaboration, and continuous improvement.
Requirements
- Exceptional customer service skills (phone and email).
- Has experience in a similar role in investment &/or superannuation industry.
- RG 146 Compliant would be beneficial.
- Ability to coach or mentor others.
- Previous experience in Financial Services administrator roles is highly desirable.
- Full work rights in Australia required.
Skills
- Customer service
- Communication
- Problem-solving
- Teamwork
- Financial services administration
Location
- Sydney
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Access to CFS Employer Super with an expansive investment menu and flexible insurance solutions.
- Support with financial services, including discounts on home loans and daily bank accounts.
- Access to 24/7 confidential support covering safety, medical and mental health services.
- Additional leave day to celebrate your birthday.
- Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event.
- Exclusive discounts on retail, travel and entertainment.
About the Company
- At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
- At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Equal Opportunity
- We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
- We are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce.