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About the Role
The Licensed Sales Assistant supports financial advisors and the Branch Manager by ensuring efficient office management. This role involves entering client trades, servicing client requests, processing trade instructions, and maintaining accurate client paperwork.
Responsibilities
- Foster and support client relationships by liaising with clients, responding to requests and demonstrating proactive problem solving
- Support clients’ general day-to-day administrative and trade requests in a timely and confidential manner
- Handle incoming and outgoing phone calls with clients and respond to requests for information
- Schedule appointments, prepare for meetings, and follow-up
- Be responsible for and support the team with paperwork, manage head office correspondence, and handle the account opening process for new clients
- Process and follow up on security transactions and transfers, including trade instructions
- Enter trades for Financial Advisors and clients as requested
- Be responsible for all cash management within the team practice, including incoming and outgoing funds, purchases and redemptions of cash equivalents
- Act as team lead during tax reporting season, liaising with tax professionals & clients to provide details, slips and updates as required
- Assist with all marketing initiatives including social media (twitter, LinkedIn), and website content
- Support the Financial Advisors in growth of the overall business
- Maintain files and other general office duties
- Prepare client presentations with guidance from the financial advisor assistants
- Generate and identify leads from online resources and qualify leads via cold calling
- Set up meetings with meaningful prospects
- Conduct research on market intelligence
- Assist on strategizing and administrating email campaigns
- Assist with marketing events, seminars, client meetings etc.
- Track and follow-up on opportunities
- Work within LinkedIn and Salesforce
- Grow and take courses as required for regulatory purposes
Requirements
- Knowledge of fundamental investment concepts, practices, and procedures used in the securities industry
- Previous experience in administrative processes and procedures, including opening accounts, RRSPs, TFSAs, and corporate accounts
- Knowledge of compliance practices and regulations
- Familiarity with social media (eg. Facebook, Twitter, LinkedIn, blog posts, etc.)
- Knowledge of personal tax filing
- Proficiency in Microsoft Office with a willingness and ability to learn new applications
- Strong organization, prioritization, and attention to detail skills
- Experience with LinkedIn, Facebook, and Twitter
- Excellent customer service and problem solving skills
- Ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail
- Ability to manage multiple deadlines and tasks
- Advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills
- Ability to work independently as well as collaboratively within a team environment
- Flexibility and willingness to assist others as required
- Ability to exercise tact and discretion in the handling of confidential information
Skills
- Microsoft Office
- Customer service
- Problem solving
- CRM software (asset)
- Online marketing tools (asset)
- Website editing (asset)
- Salesforce (asset)
- Dataphile (asset)
- French proficiency (asset)
Location
- Future Opportunities
Work Type
- Full-time
Experience Level
- A minimum of 3 years of industry related experience
- Experience in the investment brokerage, financial services, banking, or accounting industry is an asset
Education Level
- Post-secondary education
Benefits
- Flexible workstyles
- Competitive compensation and benefits package
- Health Benefits
- RRSP Matching Program
- Employee Stock Purchase Plan
- Paid Time Off
- Volunteer Days
- Discretionary Bonuses
- Tuition Reimbursement
About the Company
- Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.
Equal Opportunity
- At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
- Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.