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About the Role
As a Staff Solutions Engineer, you will own the technical pre-sales of complex client engagements, bringing global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will translate business requirements into solution designs and actionable plans, orchestrating cross-functional teams and external stakeholders to ensure timely, high-quality delivery. This role provides technical trust throughout the pre-sales, go-live, and early optimization phases.
Responsibilities
- Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
- Partner with implementation and account management teams to translate customer requirements into scalable architectures.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.
- Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.
- Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.
- Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.
Requirements
- Bachelor’s degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience.
- 10+ years of experience in technical pre-sales, managing complex, multi‑stakeholder technology or financial services implementations.
- 10+ years of client‑facing delivery or professional services experience in a high‑paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation).
- Proven track record of successfully delivering cross‑functional projects with stakeholders from diverse backgrounds and job functions, including C‑level executives, technical teams, and operations.
- Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority.
- Hands‑on experience working on API‑based payments integrations/products.
- Experience managing strategic or enterprise engagements as part of a broader account team, including navigating commercial sensitivities while protecting technical quality and scope.
- Ability to thrive in a fast‑moving, ambiguous environment, balancing structured methodologies with pragmatic decision‑making to keep complex projects moving forward.
Skills
- API-based payments integrations/products
- Technical pre-sales
- Complex, multi-stakeholder technology or financial services implementations
- Client-facing delivery
- Professional services
- SaaS
- Fintech
- Consulting
- Systems integration
- Enterprise implementation
- Cross-functional project delivery
- Communication
- Presentation
- Solution design
- Technical advisory
Location
- NYC
Work Type
- 3 days in office
- Implementation coverage across the US
Experience Level
- 10+ years
Education Level
- Bachelor’s degree in a related field or equivalent practical experience
About the Company
- Airwallex is the only unified payments and financial platform for global businesses.
- Powered by proprietary infrastructure and software, Airwallex empowers over 250,000 businesses worldwide with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance.
- Founded in Melbourne, Airwallex has over 2,300 employees across 27 global offices.
- Valued at US$11 billion and backed by leading investors, Airwallex is building the future of global payments and financial services.
- We hire builders with founder-like energy who seek impact, accelerated learning, and ownership.
- We value strong expertise, sharp thinking, and motivation by our mission and operating principles.
- We move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
- We are humble, collaborative, turn ideas into products, and get things done end-to-end.
- We use AI to work smarter and solve problems faster.
- This role offers the opportunity to tackle complex, high-visibility problems with exceptional teammates and grow your career.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- We value diversity and consider anyone seeking employment based on merit, qualifications, competence, and talent.
- We do not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making hiring decisions.
- We accommodate disabilities or special needs requiring accommodation.