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About the Role
We are looking for Business Operations team members to join our early team. This is a role for a sharp, scrappy operator who wants to learn the business by working in it. Depending on company needs, you will be placed in one area of the business, such as customer operations, revenue operations, people operations, or hiring, and own it end to end. You will work directly with founders and team leads, and there may be opportunities to take on work in other areas over time as the company grows. This is not a narrow role with a rigid playbook. You will figure things out, build systems, and take real ownership of your area. You need to be genuinely curious, comfortable with ambiguity, and energized by the idea that no problem is "not your job."
Responsibilities
- Take projects from ambiguous idea to finished result with minimal oversight.
- Keep the details straight: follow-ups, record-keeping, and coordination so nothing falls through the cracks.
- Spot broken or manual processes and replace them with clean, scalable workflows.
- Build dashboards, track key metrics, and surface insights that help leadership make better decisions.
- Work closely with founders and team leads, and be the person people rely on to get things done.
- Quickly pick up new tools, domains, and workflows, including how home health works and where Roger fits into it.
Requirements
- 2+ years of professional experience, with prior startup experience required.
- Backgrounds in operations, RevOps, BizOps, customer success, or similar roles are a strong fit.
- Picks up unfamiliar domains, tools, and processes quickly.
- Healthcare exposure is a plus but not required.
- Catches the small things others miss, keeps clean records, and takes pride in precision.
- Clear, warm, and professional with teammates, candidates, customers, and leadership.
- Able to work in dashboards, CRMs, and spreadsheets, and use data to spot opportunities.
- Comfortable with ambiguity, motivated by mission, and energized by ownership in a fast-paced environment.
- Eager to jump into any part of the business and execute well.
Skills
- Customer Operations
- Revenue Operations
- People Operations
- Hiring
- Hiring Manager
- Interviewing
- Data Tracking
- Agency and Recruiter Relationship Management
- Employee Onboarding
- HR Processes
- System Building
- Sales Tools Management
- CRM Data Maintenance
- Workflow and Automation Setup
- Scheduling
- Process Improvement
- Customer Issue Investigation
- Cross-Functional Coordination
- Dashboard Building
- Metrics Tracking
- Analysis
Experience Level
- 2+ years of professional experience
- Prior startup experience
Benefits
- Platinum health, dental, and vision insurance
- Unlimited PTO
- 401(k) plan
About the Company
- Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes.
- Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started.