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About the Role
This role provides essential administrative support within the Public Guardian division, ensuring critical services are delivered to people represented by the Public Guardian. You will support a busy team by delivering high-quality clerical and coordination services in a fast-paced environment.
Responsibilities
- Providing high-level administrative and clerical support to internal and external stakeholders
- Managing high volume, incoming and outgoing correspondence and determining appropriate action
- Coordinating diaries, meetings, travel arrangements, and team activities
- Preparing and drafting correspondence, briefing materials, and documentation in line with organisational standards
- Maintaining accurate records, systems, and databases to ensure information is securely stored and easily accessible
- Responding to enquiries from staff, customers, NCAT, and service providers with professionalism and timeliness
- Assisting with projects and research to support team priorities
- Taking phone calls from clients, stakeholders and external agencies and providing triage based on caller requests
- Prioritise competing tasks while maintaining accuracy, discretion, and professionalism
Requirements
- Experience providing high-level administrative and clerical support
- Strong communication skills, with the ability to engage professionally with a range of stakeholders
- Excellent organisational skills and the ability to manage competing deadlines
- Sound judgement and the ability to interpret and apply policies, procedures, and guidelines
- A proactive approach, with strong attention to detail and accountability for your work
- A customer-focused mindset, with the ability to respond to sensitive and complex enquiries
- Must be an Australian or New Zealand citizen, or an Australian permanent resident
- Offers of employment will be subject to reference checks and relevant clearances
- This opportunity is only open to current NSW Public Sector employees
Skills
- Administrative support
- Clerical support
- Stakeholder engagement
- Communication
- Organisation
- Time management
- Policy interpretation
- Customer service
- Attention to detail
- Accountability
- Discretion
- Professionalism
Location
- Sydney
- Parramatta
- Newcastle
- Gosford
- Wollongong
Work Type
- Temporary
- Full-time
Experience Level
- Clerk Grade Level 3/4
Salary/Compensations
- $87,199 p.a. to $95,482 p.a. plus 12% superannuation and annual leave loading
Benefits
- Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- Various leave options (recreation, parental, and flex leave of up to 24 days per year)
- Career development including study leave and acting opportunities
- Access to Fitness Passport and employee assistance program
- Annual flu vaccinations
About the Company
- At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW.
- The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions.
- We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
- We support over 50,000 customers annually and manage almost seven billion dollars in customer assets.
- A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Equal Opportunity
- Our workplace reflects the diverse community we serve.
- We encourage applications from all backgrounds, experiences, and abilities.
- This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.