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About the Role

Deliverect is seeking an experienced General Manager, UK & Ireland to lead the company's commercial performance and market strategy in the region. This broad, hands-on leadership role involves new business, account management, partnerships, and customer success, driving major enterprise opportunities and fostering strong customer and strategic partnerships. The role is based in London and requires leadership across the UK & Ireland organization, aligning teams around priorities and market opportunities.

Responsibilities

Own and execute the UK & Ireland strategy, covering commercial growth, customer satisfaction, partnerships and market development.
Lead teams across New Business, Account Management and Partnerships, setting clear priorities and driving performance.
Lead major enterprise opportunities, RFPs and tenders across restaurant, QSR, grocery, convenience and retail.
Build strong relationships with key customers, driving retention, satisfaction and account growth.
Develop Deliverect’s partner ecosystem, including POS providers, technology partners, delivery platforms and other strategic partners.
Remain hands-on in key opportunities, supporting proposition development, commercial negotiations and deal closure.
Own regional pipeline, forecasting, account planning and customer performance.
Work closely with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal, ensuring UK & Ireland priorities are represented across the business.
Use customer, partner and market feedback to help shape Deliverect’s product and go-to-market strategy.
Provide visible leadership within the London office, including regular UK & Ireland All Hands sessions and broader team alignment.
Coach and develop the regional commercial team, creating clear ownership and accountability.
Represent Deliverect at key customer, partner and industry engagements.

Requirements

Strong commercial leadership experience within B2B SaaS, enterprise technology or a related environment.
Experience leading teams across new business, account management and partnerships.
Proven track record of developing and closing complex enterprise opportunities, including RFP and tender processes.
Experience building and developing strategic customer and partner relationships.
Strong commercial judgement, balancing new business growth with customer retention and expansion.
Understanding of technology integrations, APIs, POS ecosystems, digital ordering, commerce and/or last-mile delivery.
Strong analytical skills across pipeline, forecasting, customer performance and market development.
Collaborative and comfortable working across multiple departments and global teams.
A hands-on leadership style, able to move between strategy, team leadership and direct commercial involvement.
Fluency in English is required, with strong written and verbal communication skills being essential.
Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

Skills

Commercial leadership
B2B SaaS
Enterprise technology
New business development
Account management
Partnerships
Customer success
Enterprise opportunity development
RFP and tender processes
Strategic customer relationship building
Strategic partner relationship building
Commercial judgement
Technology integrations
APIs
POS ecosystems
Digital ordering
Commerce
Last-mile delivery
Analytical skills
Pipeline management
Forecasting
Customer performance analysis
Market development
Cross-departmental collaboration
Global team collaboration
Strategy development
Team leadership
Direct commercial involvement
English fluency
Strong written communication
Strong verbal communication

Location

London

Work Type

Full-time
Onsite

Experience Level

Experienced

Benefits

Dedicated learning budget
Solve meaningful challenges
Drive innovation
Collaborate with a global team
Be part of a rapidly scaling SaaS unicorn
Regionally tailored rewards and compensation packages

About the Company

Deliverect’s API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
Deliverect is a market-leading software company transforming how restaurants, QSR, grocery and retail businesses manage digital ordering and commerce.
We are redefining how restaurants and retailers connect with their customers globally.
We are a rapidly scaling SaaS unicorn at the forefront of the order management industry.

Equal Opportunity

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
We strongly encourage applications from underrepresented groups.