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About the Role
Renewal Account Managers are responsible for ensuring existing customers continue their maintenance and support contracts while minimizing reductions or cancellations. This role involves identifying upsell and cross-sell opportunities, offering premium support or multi-year contracts, and combining remote sales with occasional on-site customer visits.
Responsibilities
- Manage maintenance contract renewals, including quote creation, price negotiations, and contract closure.
- Identify and address potential cancellation risks through early intervention.
- Propose premium support and extended services, such as version upgrades.
- Build relationships with decision-makers via phone and email.
- Collaborate with internal sales, support, and technical teams.
- Develop strategic visions for each account to meet customer needs.
- Enhance customer satisfaction and strive for positive business outcomes.
- Manage relationships with partner companies through regular meetings and strategy sharing.
- Collaborate with partners on joint sales and customer support efforts.
- Address feedback from partner companies and implement solutions.
- Evaluate partner performance based on KPIs.
Requirements
- Build trusted relationships with customers and understand their needs.
- Act as a reliable advisor to customers.
- Manage complex customer accounts and collaborate with internal teams to resolve issues.
- Proactively participate in special projects.
- Foster cooperation across teams and departments.
- Anticipate potential challenges and seek solutions.
- Build strong relationships with sales partners.
- Demonstrate strong communication skills.
- Evaluate partner performance and provide support.
- Collaborate with partners to maximize business opportunities.
- Seek win-win solutions in all interactions.
- Exhibit resilience and adaptability to manage change.
Skills
- Basic English skills (reading, writing, everyday conversation).
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Location
- Remote
Work Type
- Remote
- On-site
About the Company
- OpenText is a global leader in information management.
- Innovation, creativity, and collaboration are key components of our corporate culture.
- We partner with highly regarded companies worldwide.
- We tackle complex issues and contribute to projects shaping the future of digital transformation.
- AI is at the heart of everything we do, powering innovation and transforming work.
- We are hiring talent to shape the future of information management.
Equal Opportunity
- OpenText's Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
- If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
- Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.