German Speaking Customer Experts for Singapore Airlines - Work In Athens, Greece
Mercier Consultancy Group · BE, DE
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About the Role
This role involves providing high-touch customer support for Singapore Airlines passengers in Greece, utilizing your German and English language skills in a dynamic, on-site environment. It's an opportunity to join the prestigious aviation industry and contribute to world-class service.
Responsibilities
- Provide high-touch customer support for Singapore Airlines passengers, ensuring the highest standards of the aviation industry.
- Assist with flight reservations, booking modifications, and comprehensive travel itinerary management.
- Handle inquiries regarding baggage policies, loyalty programs, and specialized travel requirements with professionalism.
- Address passenger concerns with empathy and efficiency to maintain the airline's reputation for excellence.
- Collaborate with international teams to optimize passenger experience across various touchpoints.
- Stay updated on aviation industry regulations, safety protocols, and airline-specific service updates.
- Contribute to a positive, high-performing team culture within our state-of-the-art facility in Athens.
Requirements
- Native or fluent German (spoken and written) is mandatory.
- Professional fluency in English to operate within the international aviation environment.
- Valid EU passport (mandatory) for seamless residency and employment in Greece.
- Previous experience in customer service or the travel and aviation industry is highly preferred.
- Excellent communication and interpersonal skills suitable for a premium brand like Singapore Airlines.
- Commitment to relocating for this on-site role in the historic city of Athens.
Skills
- German language proficiency
- English language proficiency
- Customer service skills
- Interpersonal skills
- Communication skills
Location
- Athens, Greece
Work Type
- On-site
- Full-time
Experience Level
- Previous experience in customer service or the travel and aviation industry is highly preferred.
Salary/Compensations
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
Benefits
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation)
- Monthly Performance Bonus
- Comprehensive, fully paid training program
- Full Private Health Insurance
- Extensive corporate benefits
- Career development and advancement opportunities
About the Company
- Mercier Consultancy Group is a premier international staffing firm specialized in bridging elite talent with world-class organizations.
- A leader in European recruitment and BPO solutions, facilitating career-defining opportunities for multilingual professionals.