Desktop Support Officer - Norfolk Island (Relocation Required)
Centorrino Technologies · AU
5 days agoImpress employers and recruiters.
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About the Role
Join Centorrino Technologies (CT) as a Desktop Support Officer in our Field Services Team on Norfolk Island. We are a community focused on exceeding expectations, recognized as a Great Place to Work and a Top 5 Inspiring Workplace. Our mission is to redefine the customer experience.
Responsibilities
- Ensure smooth day-to-day operations of customer operations.
- Develop a friendly rapport with end-users.
- Collaborate with colleagues to identify and improve processes for efficiency.
- Seek customer feedback and actively work towards continuous improvement.
- Identify and develop new processes for unique problems or requests.
- Maintain up-to-date documentation and procedures.
- Take ownership of daily technology issues and manage external third-party organizations.
- Collaborate with cross-functional teams to ensure successful customer outcomes.
Requirements
- Demonstrated passion for exceptional customer service by helping users resolve technical issues with computers and devices.
- Keen interest in technology and a commitment to ensuring optimal technology function.
- Willingness to learn new technology solutions and concepts to liaise with staff and vendors.
- Effective communication skills for troubleshooting technical issues, remaining calm and articulate.
- Positive attitude and a can-do mindset, with a proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills for effective stakeholder communication.
- Flexibility to handle unusual situations, including adjusting work schedules when necessary.
Skills
- Customer Service
- Technical Troubleshooting
- Technology Management
- Process Improvement
- Communication (Verbal and Written)
- Problem Identification
- Documentation
- Vendor Management
Location
- Norfolk Island
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Extensive training and development opportunities
- Extensive discounts and benefits
- Choice of IT equipment
- Access to cost-price tech for personal needs
- Fun team events
About the Company
- Centorrino Technologies (CT) is a community that goes beyond expectations, recognized as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026 with an eNPS score of 68.
- CT is on a mission to redefine the customer experience.
- CT is a hub of inspiration and creativity where employees love to work.
- CT celebrates diversity and enables every voice to be heard.
- CT values innovation, inclusivity, variety, and diverse backgrounds.
Equal Opportunity
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.