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About the Role
The Service Design Specialist designs, governs, transitions, and continuously improves technology services within an Operations Technology environment. This role focuses on establishing service management frameworks, maintaining service catalogues, supporting commercial and governance processes, and ensuring effective service transition into operations.
Responsibilities
- Design and implement services for Operations Technology projects in alignment with ITIL standards.
- Develop service models, support structures, and operational processes for new and existing services.
- Ensure service designs meet operational and business requirements.
- Maintain and enhance the Operations Technology service catalogue.
- Manage service definitions, service offerings, and supporting documentation.
- Ensure service catalogue information remains accurate and current.
- Support governance processes related to service planning, delivery, and management.
- Contribute to the development and maintenance of service governance frameworks.
- Ensure services are delivered in accordance with established policies and standards.
- Support service scoping, costing, and delivery activities.
- Conduct commercial analysis to support service design decisions and service opportunities.
- Evaluate service options from operational and financial perspectives.
- Develop and manage processes for onboarding new services into operational environments.
- Support service transition activities and operational readiness requirements.
- Manage service discontinuation processes to ensure minimal business disruption.
- Collaborate with service delivery teams and operational stakeholders.
- Support effective communication and coordination across service delivery groups.
- Build strong working relationships to promote service governance and operational effectiveness.
- Maintain service documentation under version and release management controls.
- Ensure documentation is accurate, approved, and up to date.
- Identify opportunities to improve service design, governance, and service management processes.
Requirements
- Experience with ITIL-based Service Management.
- Experience in Process Development and Improvement.
- Experience with Version and Release Management.
- Experience with Continuous Service Improvement.
- Experience with Stakeholder Management.
- Experience with Stakeholder Engagement.
- Experience with Cross-functional Collaboration.
- Experience with Communication and Relationship Management.
Skills
- Service Management
- Service Design
- Service Transition
- Service Lifecycle Management
- Service Catalogue Management
- Service Governance
- Governance Frameworks
- Governance Processes
- Commercial Analysis
- Service Costing and Scoping
- Process Development and Improvement
- ITIL-based Service Management
- Version and Release Management
- Continuous Service Improvement
- Stakeholder Management
- Stakeholder Engagement
- Cross-functional Collaboration
- Communication and Relationship Management
Education Level
- Relevant tertiary qualification in Information Technology, Service Management, or a related discipline.