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About the Role

Bvlgari is seeking an experienced Manager or Assistant Manager for the Bvlgari Osaka Cafe to support overall operations, drive business performance, and foster a culture of service excellence. This leadership role involves creating unforgettable guest experiences and developing a high-performing team within a world-renowned luxury brand.

Responsibilities

Support and oversee the daily operations of the outlet
Drive revenue, profitability, and cost control initiatives to achieve financial targets
Implement strategies to enhance service quality and guest satisfaction
Lead, coach, develop, and evaluate team members
Manage scheduling and ensure appropriate staffing levels
Handle VIP guest interactions and service recovery situations
Monitor inventory, purchasing, and cost management processes
Maintain and enhance hygiene, safety, and brand standards
Collaborate with cross-functional departments to improve operational effectiveness
Prepare operational reports and performance analyses
Implement initiatives to improve efficiency, productivity, and profitability

Requirements

Minimum 5 years of experience in the hospitality industry, including hotels, restaurants, cafés, or related sectors
Minimum 2 years of management experience within a food and beverage operation
Proven experience in sales, cost, and operational management
Strong leadership and team management capabilities
Excellent guest service mindset and customer-oriented approach
Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint)
Native-level or fluent Japanese language proficiency is required
Valid authorization to work in Japan
Self-motivated individual with strong problem-solving skills and the ability to take initiative
Visa sponsorship is not available for this position

Skills

Sales management
Cost management
Operational management
Leadership
Team management
Guest service
Problem-solving
Initiative
Microsoft Office Suite (Excel, Word, PowerPoint)
English communication (preferred)
P&L performance management (preferred)
Team development (preferred)
Coaching (preferred)
Mentoring (preferred)
Pre-opening project management (preferred)
Operational improvement initiatives (preferred)
Sommelier certification (preferred)
Barista certification (preferred)

Location

Bvlgari Osaka Café Hankyu Umeda Main Store 5F, 8-7 Kakuda-cho, Kita-ku, Osaka-shi, Osaka 530-8350, Japan

Work Type

Full-time
Permanent

Experience Level

Minimum 5 years in hospitality
Minimum 2 years in food and beverage management

Salary/Compensations

JPY 350,000 - 600,000 per month

Benefits

Comprehensive social insurance coverage
Transportation allowance (subject to company policy)
Meal allowance
Uniform provided
Defined contribution pension plan
Group life insurance
Marriott International Associate Discounts
LVMH Group Employee Benefits

About the Company

Founded in Rome in 1884, Bvlgari is one of the world's most prestigious luxury brands, known for exceptional craftsmanship, innovative design, and refined Italian elegance.
Bvlgari is committed to offering outstanding hospitality experiences that embody the Maison's sophistication, craftsmanship, and timeless elegance.
Bvlgari Hotels & Resorts are developed in partnership with jeweler and luxury products designer Bulgari, located in major cosmopolitan cities and luxury resort destinations.
In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.