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About the Role
As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments, troubleshooting, diagnostics, and decommissions following Standard Operating Procedures. This role allows you to deepen your understanding of Data Center processes, develop mentoring skills, familiarize yourself with security and data management, and accelerate your career growth within Microsoft's Cloud Operations & Innovation (CO+I) team, which powers essential services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
Responsibilities
- Perform diagnostics and troubleshooting, identify issues, and replace faulty components with minimal disruption.
- Conduct post-execution quality checks for grounding, staging, labeling, and cabling according to safety protocols and deployment standards.
- Decommission hardware for simple changes and refreshes following standard procedures with minimal guidance.
- Communicate, report, and escalate incidents to appropriate management units, leads, and specialists.
- Assist and provide guidance to other technicians on complex tasks.
- Complete required training and gain hands-on experience by observing experienced technicians.
- Contribute to a positive team environment by sharing information and participating in team meetings.
- Demonstrate pride and accountability for service quality, completeness, and user experience.
- Embody company culture and values.
Requirements
- High school diploma, GED, or equivalent.
- Basic knowledge of computer hardware and components.
- Relevant experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Skills
- Computer hardware troubleshooting
- Hardware deployment
- Hardware decommissioning
- IT equipment support
- Data Center operations
- Mentoring
- Team collaboration
- Problem-solving
Location
- Germany
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- High school diploma
- GED
- Equivalent
Salary/Compensations
- € 53,700.00 - € 74,700.00 per year
Benefits
- Career Rotation Programs
- Diversity & Inclusion training and events
- Professional certifications
- Potential eligibility for other benefits and compensation
About the Company
- Microsoft's Cloud Operations & Innovation (CO+I) powers cloud services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
- CO+I focuses on employee personal and professional development.
- The infrastructure includes over 200 Data Centers in 32 countries and millions of servers.
- The team supports over 1 billion customers and 20 million businesses in over 90 countries.
- Environmental sustainability and optimization are key to data center design and operations.
- Microsoft's mission is to empower every person and every organization on the planet to achieve more.
- The company culture is built on a growth mindset, innovation, collaboration, respect, integrity, and accountability.
Equal Opportunity
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- Assistance with religious accommodations and/or reasonable accommodations due to a disability during the application process is available.