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About the Role
AIUC is seeking a customer success leader to own post-certification customer success end-to-end. This role is critical for turning AIUC-1 certification into tangible outcomes for customers, enabling them to close enterprise deals faster and adopt AI more confidently. You will build the playbook for future teams and ensure customers feel like heroes, making AIUC a career-defining win for them.
Responsibilities
- Own post-certification customer success end to end, managing the certification announcement, enabling customer GTM teams, building ROI stories and case studies, and driving renewals and upsells.
- Become a deep expert in the AIUC-1 standard and build trusted-advisor relationships up to the exec suite.
- Codify how AIUC delivers and drives success to create a repeatable operating manual for the team.
- Drive joint customer marketing activations, turning wins into publishable case studies and hard ROI stories.
- Join customer sales calls and build bespoke material to help close enterprise deals, mobilizing the AIUC network where beneficial.
- Work hands-on during AI security reviews, build sales enablement materials, and run enablement sessions.
- Serve as the most structured, highest-signal channel of customer feedback into AIUC's product team.
Requirements
- 7–10+ years of experience, with a foundation in management consulting or similar structured, client-facing problem-solving role.
- Meaningful time spent inside a high-growth startup in a post-sales capacity.
- Proven track record of owning ambiguous, cross-functional problems end-to-end and driving them to outcomes.
- Highly operational and detail-oriented.
- Strong commercial acumen and executive presence.
- Comfortable with owning revenue responsibility and being incentivized on revenue generated from accounts.
- Experience hiring, managing, and developing a team.
Skills
- Customer Success
- Sales Enablement
- Case Study Development
- ROI Analysis
- Relationship Building
- Product Feedback
- Cross-functional Problem Solving
- Team Management
Location
- SF
Work Type
- Full-time
Experience Level
- 7-10+ years
Salary/Compensations
- Competitive annual salary
Benefits
- Equity (significant part of total compensation)
- Health, dental and vision insurance for you and your dependents
- Visa sponsorship and relocation stipend
- Daily lunch, dinner & snacks
About the Company
- AIUC builds standards and insurance for frontier AI, with the mission to Underwrite superintelligence.
- AIUC is building trust in AI, similar to how Underwriters Laboratories (UL) built trust in electricity.
- AIUC-1 is their standard for agent security, used by companies like Cursor, Lovable, ElevenLabs, and Harvey.
- AIUC has raised $55m from Ribbit, First Harmonic, and Nat Friedman.
- The team comprises individuals from METR, Anthropic, McKinsey, and OpenAI.