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About the Role

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Schedules assigned can fluctuate with our business needs.

Responsibilities

Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties.
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay repair, rental, towing, total losses and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Requirements

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1-2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
Applicants must have authorization to work indefinitely in the US.
Must not require visa sponsorship.

Skills

Bilingual a plus.
Empathy
Adaptability
Time Management
Organization
Capability to complete training and perform the job in a remote setting as required.
Strong computer navigation skills.
Outstanding interpersonal skills.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Location

Nevada - Home Teleworkers
Alabama - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Remote anywhere in the United States (exceptions: Hawaii and Alaska)

Work Type

Remote
Home-Flex

Experience Level

Senior
3+ years of prior claims adjusting experience preferred.

Education Level

High School Diploma/GED

Salary/Compensations

The starting pay range for this position across all the states we hire in is $27.55-$36.81.
Colorado Specific Job Range :$57,285.00 - $70,000.00
Opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

Benefits

Annual bonus eligibility for most roles
401(k) with a company match

About the Company

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector.
We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences.
We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.
At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.
Mobilitas is an equal opportunity employer.