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About the Role
Join Perpetual Digital as an Application Support Engineer to maintain reliable software applications and services for customers. The role involves monitoring applications, resolving production incidents, and delivering technical and operational support, working with various teams and stakeholders. The position offers a hybrid working arrangement and may require out-of-hours support for critical incidents.
Responsibilities
- Resolve production incidents within agreed customer service levels, coordinating with users, technical teams and external providers.
- Monitor applications and batch processes daily, addressing issues affecting availability or process completion.
- Assess customer service requests and plan system or process enhancements within established security, quality, and service management controls.
- Improve the performance, scalability, security, supportability, and maintainability of supported applications.
- Contribute to application enhancement projects and improvements to development processes.
- Maintain application support, risk, and audit documentation, while providing guidance to junior and offshore team members.
Requirements
- At least 3 years of experience supporting and developing applications, particularly data-focused applications.
- Familiarity with IT service management practices, including incident and change management, and tools such as ServiceNow or JIRA.
- Strong troubleshooting and communication skills, with the ability to explain technical issues clearly and collaborate across different stakeholder groups.
Skills
- Angular
- .NET
- Microsoft SQL
- Databricks
- database or data integration technologies
- Power BI or a comparable reporting and data visualisation tool
- Azure data services, such as Azure SQL Database and Azure Data Factory
- ETL and data warehousing concepts
Location
- Melbourne
- Sydney
- Australia
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor’s degree in computer science, information technology or a related field
Benefits
- Hybrid working arrangement
- Work from anywhere in Australia for up to one month each year
- An annual allowance to empower you to prioritise your personal wellbeing
- Study support and commitment to supporting professional development
About the Company
- Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.
- Perpetual Digital is Perpetual Corporate Trust’s innovation company, leveraging more than 20 years of experience and a market leading position in Australian securitisation to deliver solutions to this sector.
- Our new digital solutions can enable your business to become more effective, efficient and achieve economies of scale, while reducing cyber risk and maintaining compliance through automation, workflow management and reporting.
- We help our clients move away from legacy technology, manual processes and spreadsheets onto our cloud-based, Platform-as-a-Service which is integrated, evergreen and scalable.
- Together we can help accelerate your digital transformation strategy and enable your continued success.
Equal Opportunity
- We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.