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About the Role
The IT Service Analyst will support employees locally and remotely with all computer and technology-related issues, assisting with the build, maintenance, and troubleshooting of computer systems and peripherals. This role involves creating and maintaining documentation and procedures for service desk functions and may require travel for end-user and technology support.
Responsibilities
- Support all desktop and end user functions
- Assist with on and off-site set-up, installation, debugging, tracking and maintenance of hardware and software
- Assist with ordering hardware and supplies and maintaining adequate quantities
- Monitor support ticket queue and maintain accurate information within the service desk system
- Record, track, and document service desk solutions
- Issue and track equipment and document assets
- Perform proactive maintenance on end user devices
- Other duties as assigned
Requirements
- Minimum of 3 years working within an IT support role
- Exceptional customer service skills
- Highly ethical
- Strong communications skills (written and verbal)
- Highly organizational with excellent follow through
- Ability to work both independently and as part of a team
- Must be a self-starter with the ability to understand new technology quickly
- Initiative, drive and enthusiasm
- Good planning and organizational skills
- Ability to multi-task, prioritize, adapt to changing environment
- Sitting at a desk for 6-8 hours a day
- Working on a computer for 6-8 hours a day
- May be required to work unpredictable hours
- The ability to travel as needed
Skills
- Supporting and troubleshooting Apple computers
- Apple Business Manager (ABM)
- Apple MDM tools
- Jamf experience preferred
- Microsoft Operating systems including Windows 10
- Working with and installing Microsoft Office Suite
- Desktop software and hardware troubleshooting
- Adobe cloud products including Acrobat
- Cloud hosting services such as Azure and AWS
- Data protection and IT security best practices
- Next gen virus protection software
- Troubleshoot minor security incidents
- Active Directory
- Desktop imaging and deployment of desktop environments
- Video creation software such as Adobe After Effects desirable
- Strong orientation to quality, continuous improvement and customer service
Location
- London, UK
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years of experience in an IT support role
Education Level
- Bachelor's degree in IT, or equivalent combination of education and experience
About the Company
- Red Nucleus advances knowledge to improve lives by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.
- Our global team is composed of nearly 800 full-time employees.
- We believe in providing a rich working environment that pushes us to innovate and engages employees.
- Our culture is about meaningful work, a true sense of community and fun.
- We celebrate our people and have been recognized as a “Great Place to Work”.
Equal Opportunity
- Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.
- We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.