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About the Role
We are looking for a Product Manager to own revenue cycle and personal care capabilities. You will shape how agencies handle billing, claims, payer requirements, denials, and collections, as well as the operational core including caregiver scheduling, visit verification, and program rules. You will guide capabilities from problem statement through discovery, delivery, launch, and iteration, collaborating with cross-functional teams. This role is ideal for someone who is interested in the intricate details of healthcare operations and revenue cycles.
Responsibilities
- Carry revenue cycle and personal care capabilities through the full lifecycle - discovery, definition, delivery, launch, measurement, and what comes next.
- Engage closely with billers, collectors, schedulers, and agency operators to understand workflows and identify areas for improvement.
- Translate learnings into clear product concepts, requirements, specifications, user stories, acceptance criteria, and success metrics.
- Shape the roadmap for product areas in partnership with product leadership and cross-functional stakeholders.
- Translate strategy into delivery plans that balance user value, technical feasibility, payer and regulatory reality, and business impact.
- Prioritize based on evidence, including clean claim rates, days in AR, denial and rejection trends, schedule fill rates, user research, and stakeholder feedback.
- Stay hands-on through analysis, design, testing, integration, launch readiness, and post-launch measurement.
- Partner closely with Engineering, Architecture, Security, DevOps, Analytics, and User Experience to define, build, and improve capabilities.
- Work directly with Revenue Cycle Operations and Client Success to understand agency challenges and identify impactful solutions.
- Lead cross-functional conversations to frame problems, align on requirements, set priorities, make tradeoff decisions, and confirm readiness for shipment.
- Communicate technical and reimbursement concepts clearly to non-technical audiences.
- Surface dependencies, risks, and open decisions early, and involve the right people for larger decisions.
- Maintain product documentation, decision records, and reliable delivery expectations.
- Apply knowledge of post-acute reimbursement, payer requirements, claims workflows, and personal care operations to decision-making.
- Stay updated on changes in CMS rules, rate updates, state Medicaid program requirements, EW mandates, managed care contract behavior, and payer policy shifts, and incorporate them into the roadmap.
- Collaborate with technical partners to weigh complex technical and business tradeoffs, including the value and risks of automation and AI-enabled capabilities.
- Ensure capabilities meet healthcare regulatory, compliance, privacy, billing integrity, and data security expectations by design.
- Monitor performance, adoption, quality, and usability post-launch and drive data-supported improvements.
Requirements
- 4+ years in product management, ideally in healthcare revenue cycle, post-acute care software, payer/claims systems, or other complex technical products.
- Working knowledge of healthcare revenue cycle - billing, claims submission, eligibility and authorization, denials and appeals, collections, and AR management.
- Familiarity with post-acute care, home health, hospice, or personal care operations and their reimbursement models.
- Experience carrying product capabilities through the full lifecycle, from discovery and requirements to delivery, launch, and iteration.
- Command of product management fundamentals: customer discovery, user research, requirements and functional specifications, and roadmap management.
- Ability to work independently while staying tightly connected to cross-functional partners.
- A track record on complex product initiatives.
- Strong communication skills, especially explaining technical and reimbursement concepts to non-technical stakeholders.
- A habit of grounding decisions in data, user insight, operational feedback, and stakeholder input.
- Comfort in agile product development and navigating complex technical, regulatory, and organizational systems.
- 7+ years of related product management experience (preferred).
- Direct experience with home health, hospice, or personal care revenue cycle, including Medicare PDGM, Medicaid and waiver programs, managed care, and multi-payer billing (preferred).
- Familiarity with claims and remittance transaction standards (837 /835), clearinghouse integration, eligibility verification, and payer connectivity (preferred).
- Experience with personal care operations: caregiver scheduling and matching, Electronic Visit Verification, authorization tracking, and state program compliance (preferred).
- Experience with AI-enabled or automated capabilities such as claims scrubbing, coding support, denial prediction, or document extraction (preferred).
- Experience leading cross-functional product work on complex technical or business initiatives (preferred).
- Direct partnership with clients, billers, agency operators, or other operational stakeholders (preferred).
- Applicants must have the right to work in the U.S. without immigration sponsorship.
Skills
- Product Management
- Healthcare Revenue Cycle
- Post-Acute Care Software
- Payer/Claims Systems
- Complex Technical Products
- Billing
- Claims Submission
- Eligibility and Authorization
- Denials and Appeals
- Collections
- AR Management
- Post-Acute Care Operations
- Home Health Operations
- Hospice Operations
- Personal Care Operations
- Reimbursement Models
- Customer Discovery
- User Research
- Requirements and Functional Specifications
- Roadmap Management
- Agile Product Development
- Communication Skills
- Technical Concept Explanation
- Reimbursement Concept Explanation
- Data Analysis
- User Insight
- Operational Feedback
- Stakeholder Input
- Medicare PDGM
- Medicaid and Waiver Programs
- Managed Care
- Multi-Payer Billing
- Claims and Remittance Transaction Standards (837 /835)
- Clearinghouse Integration
- Eligibility Verification
- Payer Connectivity
- Caregiver Scheduling
- Caregiver Matching
- Electronic Visit Verification
- Authorization Tracking
- State Program Compliance
- AI-enabled Capabilities
- Automated Capabilities
- Claims Scrubbing
- Coding Support
- Denial Prediction
- Document Extraction
- Cross-functional Product Leadership
Location
- Dallas
Work Type
- Hybrid
Experience Level
- 4+ years in product management
- 7+ years of related product management experience
Education Level
- Bachelor's degree or equivalent practical experience in a relevant field
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
About the Company
- We don't just help our clients succeed; we help our employees succeed.
- Homecare Homebase is a great place to build your career.
- Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
- Leaders who care. Work in a culture where leaders value, support and invest in their people.
- Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
- A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.