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About the Role

As a Product Manager leading the Electronic Point of Sale (EPoS) Transformation for John Lewis shops, you will drive the delivery and modernisation of our retail checkout technology across our nationwide store network. Focusing specifically on core retail till functions, this hands-on delivery and product role bridges strategic vision with shop-floor execution, partnering closely with enterprise SaaS vendors, technical development squads, and Retail Operations to implement seamless checkout experiences. You will act as the key liaison between 3rd-party providers and internal business teams, leading the implementation phase, end-to-end user testing, and stakeholder negotiation. You will build and prioritise the product backlog, balance technical debt, and ensure new payment and selling features are smoothly adopted by our in-store colleagues.

Responsibilities

Create and drive an inspiring product vision and roadmap using customer, industry, and business insights
Set clear OKRs and manage a transparent, prioritised Product Backlog to optimise delivery value
Write high-quality user stories and establish functional and non-functional requirements in collaboration with development teams
Effectively manage, engage, and align diverse technical and non-technical stakeholders behind product goals
Utilise data, analytics, and experimentation (such as A/B testing) to continually improve and iterate on features
Manage release scope, track delivery progress, and balance technical and design debt with customer and commercial value
Act as a role model and mentor within the team while actively contributing to the Product Management community of practice

Requirements

Experience leading product teams using Agile methodologies (e.g., SCRUM, Kanban)
Strong problem-solving skills with a data-driven approach to decision-making
Proven ability to prioritise competing business needs, timelines, and stakeholders
Retail experience with a strong understanding of shop operations and omnichannel customer journeys
Experience delivering physical checkout/EPoS systems, including integration with core retail tech (such as Payments, OMS, or Loyalty platforms)
Demonstrated success partnering with third-party enterprise SaaS vendors
Experience defining, delivering, and testing MVPs at scale
Experience leading multi-store pilots, cashier testing (UAT), and store rollout strategies
Experience integrating AI technologies into retail operations or customer service

Location

London Head Office
London Central Office, 1 Drummond Gate, London, , SW1V 2QQ

Work Type

Hybrid working
Permanent

Experience Level

Partnership Level 6

Salary/Compensations

Salary up to £80,000, depending on experience
£64,000.00 - £96,000.00 Annual

About the Company

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Equal Opportunity

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.