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About the Role
Alliance Ground International (AGI) is seeking an experienced Duty Manager to lead and inspire a team, ensuring operational excellence and career growth opportunities.
Responsibilities
- Supervise and direct the work of ramp/whse team members during aircraft unloading/loading and servicing.
- Create and manage schedules to ensure adequate staffing for all ramp operations.
- Assist the recruiting team with hiring and provide on-the-job training and professional development.
- Serve as the point person for customers and management to minimize or eliminate potential delays.
- Observe and enforce all AGI and Airline safety regulations and company policies.
- Ensure all GSE maintenance procedures are assigned and completed each shift.
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and log flight information for billing.
- Actively search for and report future business opportunities to station management.
- Assist with all ramp/whse team duties as needed, including safety walks, baggage/cargo handling, aircraft servicing, and operating GSE around aircraft.
Requirements
- Demonstrate strong communication skills to interact professionally with team members and customers.
- Be at least 18 years old.
- Possess a high school diploma, GED, or work experience equivalent.
- Have a valid driver’s license with a clean driving record.
- Be able to pass a drug screen.
- Obtain airport security clearance, including an extensive employment, criminal record, and residence background check.
- Be able to lift up to 70 pounds (32 kg) on a regular basis.
- Be able to carry heavy items up and down jetway stairs.
- Be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Be able to work outside in all types of weather, around jet and machinery noises.
- Be flexible to work various shifts, including nights, weekends, and holidays.
Skills
- Team leadership
- Ramp agent experience
- Aviation management
- Scheduling
- Hiring
- Training
- Customer service
- Safety regulation enforcement
- GSE maintenance procedures
- Aircraft loading instructions interpretation
- Hazardous materials identification
- Aircraft loading manifest interpretation
- Flight information logging
- Business development
- Baggage handling
- Cargo handling
- Aircraft servicing
- GSE operation
Location
- Various shifts including nights, weekends and holidays
Work Type
- Full-time
Experience Level
- At least three years of ramp agent experience
- At least three years of progressive aviation management experience
Education Level
- High school diploma, GED or work experience equivalent
Salary/Compensations
- $70,304
About the Company
- Alliance Ground International (AGI) is an international ground handler that supports the airline industry.
- We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.
- The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Equal Opportunity
- Alliance Ground International is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.