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About the Role
The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.
Responsibilities
- Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay.
- Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing.
- Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
- Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
- Offer support to facilitate the connection once a family is matched with a housing opportunity and ensure that they are able to take advantage of it.
- Assess and de-escalate potentially volatile situations.
Requirements
- Relevant experience in social work or a related field
- Experience working with families in crisis
- Excellent interpersonal, listening and communication skills
- Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
- Ability to assess and de-escalate potentially volatile situations
- Demonstrated commitment to diversity, equity, inclusion and belonging work
Skills
- Problem-solving
- Trauma-informed approaches
- Strengths-based approaches
- Mapping of personal networks and resources
- Motivational interviewing
- Conflict resolution
- Mediation
- Interpersonal skills
- Listening skills
- Communication skills
- Computer proficiency
- Outlook
- Word
- Excel
- PowerPoint
- Assessment skills
- De-escalation skills
- Commitment to diversity, equity, inclusion and belonging
Location
- 37 Grove St, San Francisco
Work Type
- Full time
- Temporary
Salary/Compensations
- $27 - $31 per hour
Benefits
- Benefits will start if the position is extended to three months or longer.
About the Company
- Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
- We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
- Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness.
- We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- We are an equal opportunity employer and actively seek to recruit a diverse workforce.
- Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
- Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
- Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
- Requests for reasonable accommodation apply to all aspects of the hiring process.