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About the Role
Serve as the primary point of contact for clients with mental health and/or substance use disorders, including those with complex or co-occurring conditions. This role combines outreach, screening, triage, and care coordination to ensure timely access to services, continuity of care, and improved outcomes by helping clients navigate treatment and overcome barriers.
Responsibilities
- Serve as a primary point of contact for referral sources and individuals entering or receiving services within the CCBHC
- Responsible for chart creation and Medicaid insurance verification
- Conduct initial screenings and needs assessments, including identification of behavioral health, medical, and social determinants of health needs
- Schedule initial appointments including initial evaluations, initial psychiatric evaluations as well as nurse appointments
- Support access to care consistent with CCBHC access standards
- Coordinate services across the CCBHC service array, including mental health and substance use treatment, primary care coordination, crisis services, psychiatric evaluation and medication management
- Facilitate referrals and warm handoffs to internal and external providers
- Support care transitions (hospital discharge, detox, residential → outpatient)
- Ensure clients are connected to community resources (housing, benefits, employment, legal, transportation)
- Advocate for client access to appropriate behavioral health and social services
- Educate clients and families on treatment options, recovery supports, and rights
- Promote self-management, recovery, and resilience
- Maintain accurate, timely documentation in Electronic Health Records (EHR)
- Ensure compliance with HIPAA and 42 CFR Part 2 confidentiality standards
- Work as part of a multidisciplinary team (clinicians, peers, nurses, prescribers, care managers)
- Participate in care team meetings, case conferences, and discharge planning
- Communicate changes in client status, risks, or barriers to appropriate team members
Requirements
- Experience working with individuals with serious mental illness (SMI), substance use disorders, or co-occurring conditions preferred
- Knowledge of behavioral health systems and CCBHC service model
- Strong interpersonal, engagement, and motivational interviewing skills
- Trauma-informed, culturally responsive care delivery
- Ability to manage high-acuity, complex client needs
- Strong organizational, documentation, and care coordination skills
Skills
- Interpersonal skills
- Engagement skills
- Motivational interviewing skills
- Organizational skills
- Documentation skills
- Care coordination skills
Location
- New York City
Work Type
- Full-time
Experience Level
- 2–5 years
Education Level
- Bachelor’s degree in Social Work, Psychology, Counseling, Public Health, or related field
About the Company
- At The Child Center of NY, we believe every child and family deserves access to compassionate, high-quality behavioral healthcare and the support needed to thrive.
- For more than 70 years, we have served children and families across New York City through innovative mental health, education, wellness, and social service programs.
- Today, our team supports more than 40,000 children and families annually through 50 locations and 100+ programs citywide.
Equal Opportunity
- The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender