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About the Role
As a Customer Success Manager with B3, you will own client relationships long-term, ensuring they realize ongoing value from the B3 Systems platform and grow with the company. This role balances a retention-first mindset with proactive identification and expansion of opportunities to increase customer value and footprint.
Responsibilities
- Manage a portfolio of customer accounts and develop a strong understanding of their operations, objectives, deployments, and priorities.
- Build relationships with stakeholders across technical, operational, and leadership teams.
- Maintain regular contact with customers through meetings, calls, and written communication to understand progress, challenges, and emerging needs.
- Guide customers through product adoption, onboarding of new teams or sites, and the rollout of new capabilities.
- Deepen customer relationships by driving successful outcomes, mitigating risk, and expanding platform adoption across teams, sites, or use cases.
- Surface customer feedback and industry insights that help shape product direction and priorities.
- Identify opportunities for account growth that are aligned with customer goals and demonstrated value.
Requirements
- 2+ years of experience in customer-facing technical roles such as Customer Success, Technical Account Management, Solutions Consulting, Technical Business Analysis.
- Excellent written/verbal communication, organization, presentation, and project management skills.
- Advanced ability to understand business objectives through requirements gathering and analysis.
- Bilingual, French an asset.
Skills
- Working knowledge and an understanding of Automation or Manufacturing environments.
- An understanding of Decision Science, Insights & Analytics.
- AI Adoption or Digital Transformation.
Location
- In Office
Work Type
- In Office
- Full-time
Experience Level
- 2+ years
Education Level
- Advanced Engineering degree preferred
About the Company
- B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone.
- Powered by AI, data science, and a secure data foundation, our platform makes data actionable with seamless integration, real-time visibility, and intuitive dashboards.
- With B3, companies get intelligent, agile data experiences that drive exponential business impact.
- We are moving fast, keeping structure light, and rewarding people who take ownership and drive momentum.
- If you’re driven by applied AI, enjoy working in the future, and want to build data science solutions that make a real impact, we’d love to meet you.
Equal Opportunity
- B3 Systems is proud to be an Equal Employment Opportunity employer.
- We celebrate diversity and are committed to creating an inclusive, supportive workplace where everyone can thrive.
- If you require any accommodations or support at any stage of the selection process, please let us know—we’re happy to help.