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About the Role
Likewize is searching for a Mobile Repair Technician to join our WeFix Repair team and cover the Greater Toronto Area. This position represents an existing vacancy within our organization. A Likewize repair technician is the ‘face’ of our company, responsible for troubleshooting and repairing customers’ devices accurately, efficiently, and to the highest standards to ensure a best-in-class customer experience.
Responsibilities
- Deliver on-time, high-quality repairs by managing daily bookings, parts collection, and repairs efficiently using Likewize systems.
- Create great customer experience by meeting customers at their chosen location, performing thorough quality checks, and keeping them proactively informed.
- Own the full repair journey — from inbound and outbound quality control to all required system administration.
- Represent the brand proudly by maintaining a clean, professional mobile workshop, vehicle, tools, and equipment.
- Monitor performance against KPIs and service standards, aligning with company values and seeking improvement.
- Support business growth by engaging locally through retail partnerships, visible presence, social activity, or customer referrals.
- Handle parts responsibly by returning unused or salvage items and escalating vehicle or equipment issues promptly.
Requirements
- A valid G/A Class 5 driver’s license with a clean driving record.
- Solid foundational understanding of how electronics work.
- Clear, confident communication skills (both verbal and written).
- A customer-first mindset, delivering friendly, professional service.
- Ability to thrive both independently in the field and collaboratively as part of a broader team.
Skills
- Cell phone repair
- Microsoft Office
- Microsoft Teams
- Microsoft Outlook
- Microsoft Word
Location
- Greater Toronto Area
Work Type
- Mobile
- Field-based
Experience Level
- Existing vacancy
Salary/Compensations
- $25 CAD per hour
About the Company
- The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
- We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
- To learn more about who we are, visit our website at www.likewize.com.