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About the Role

This field-based, customer-facing role primarily installs, services, maintains, and modifies imaging equipment at customer sites. You will be responsible for delivering timely and effective repairs, providing operator training, managing financial performance within your territory, and managing company assets.

Responsibilities

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Servicing MR/CT Equipment in the Albany, NY area.
Delivering both timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must be able to work with controlled technology in accordance with US export control law.

Skills

Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.

Location

Albany, NY

Work Type

Field-based
Full-time

Experience Level

3-5+ Years of field service experience is desired.
Customer Service Engineer Union Level 1
Customer Service Engineer Level based on prior experience.

Education Level

Minimum high school diploma
Technical Degree or equivalent experience.

Salary/Compensations

$0 - $0

Benefits

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

About the Company

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.
As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.
We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination.
Siemens Healthineers is committed to equal employment opportunity.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.