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About the Role
The Guest Experience team provides the highest level of service to all visitors, members, and beyond. This team is responsible for overseeing public floor operations including the entryway, theaters, exhibits, and various special events. They respond to constantly changing operational needs and work closely as a team to solve problems, essential to creating a positive guest experience.
Responsibilities
- Work in and have duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Earthquake).
- Assist in special event after-hours operation in the aforementioned areas, as assigned.
- Proactively engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions.
- Facilitate traffic flow in and out of the museum, exhibits, and theaters.
- Continuously interact with guests to ensure an excellent experience that exceeds their expectations.
- Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration.
- Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high touch areas of the public floor.
- Perform other duties as assigned.
Requirements
- Prior experience in a fast-paced customer-facing environment.
- Experience with a ticketing system, electronic scanners, and tablets preferred.
- Experience with children and families preferred.
- Honesty and reliability required.
- Commitment to excellent customer service.
- Ability to work independently and show initiative.
- Excellent communication skills.
- Ability to work in a busy, fast-paced environment.
- Ability to be courteous with the public, including children, for extended periods of time.
- Familiarity with Google Suite preferred.
- Ability to transport 25 lbs.
Skills
- Customer service
- Communication
- Initiative
- Google Suite familiarity
Location
- San Francisco, California
Work Type
- Onsite
- Part-time
- On-call
Experience Level
- Entry Level
Salary/Compensations
- $25.00 per hour
Benefits
- Comprehensive benefits package
About the Company
- Founded in 1853, the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in San Francisco’s Golden Gate Park.
- Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum—all under one living roof.
- Mission: to regenerate the natural world through science, learning, and collaboration.
- Possesses a living collection of nearly 60,000 animals representing over 800 species.
- Research collections are the largest west of the Mississippi, spanning nearly 46 million plants, animals, fossils, and cultural artifacts.
- Diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators passionate about advancing knowledge and catalyzing action through science and storytelling.
- Values curiosity, collaboration, and innovation.
- Committed to executing a new strategic plan to strengthen financial foundations, cultivate a vibrant internal culture, and foster smart growth.
Equal Opportunity
- The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- Committed to ensuring that all employees and applicants shall receive equal consideration and treatment.
- All terms and conditions of employment will be on the basis of qualifications of the individual for the positions being filled.
- Does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.