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About the Role
The Product Manager leads the development and evolution of product vision and roadmaps for Medicaid and CHIP IT initiatives, ensuring alignment with agency priorities and enterprise technology standards. This role provides strategic guidance on system capabilities and policy interpretation, and business analysis working closely with business stakeholders and IT vendors to ensure solutions meet program objectives and contractual requirements. The Product Manager is accountable for establishing and maintaining program-level roadmaps and overseeing the development and refinement of product backlogs. This includes driving alignment across stakeholders, supporting continuous discovery, and ensuring readiness for quarterly planning activities. The Product Manager collaborates with product leadership and delivery teams to define solution direction, validate approaches, and ensure that backlog priorities reflect business needs and strategic outcomes. The role reviews complex deliverables, provides actionable feedback, and ensures consistency and quality across products. The Product Manager also prepares and delivers clear communications and reporting on roadmap progress and priorities to stakeholders, including executive leadership. This position operates with minimal supervision and requires strong strategic thinking, leadership, and independent judgment.
Responsibilities
- Collaborates and facilitates delivery activities to support PI objectives, including coordination with all appropriate HHSC stakeholders.
- Plans, tracks, and supports all Sprint ceremonies.
- Identifies, facilitates, and coordinates with impacted stakeholders and other IT teams or vendors.
- Manages risk/issue identification, Feature Decomposition and Model Storm.
- Engages in prototype conversation and implementation of MVP.
- Facilitates cross-team coordination.
- Analyzes, documents, and reports on the IT component of product backlogs with emphasis on quality delivery.
- Documents risk factors, dependencies, and enablers.
- Monitors associated mitigation strategies.
- Provides status updates on delivery activities and responds to management inquiries.
- Coordinates with Agile delivery teams to provide necessary input to refine stories.
- Provides technical feedback.
- Includes necessary impacted stakeholders.
- Coordinates with other enabler teams.
- Facilitates requests of other IT application or infrastructure teams.
Requirements
- Experience working with Texas Medicaid/CHIP programs required.
- Four (4) or more years of experience in customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
- Selected candidates must be legally authorized to work in the U.S. without sponsorship.
- Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.
Skills
- Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
- Knowledge of computer hardware and software.
- Knowledge of computer operating systems.
- Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems.
- Knowledge of Medicaid and/or CHIP Program and Policy.
- Knowledge of product backlog management.
- Skill in Agile Methodology.
- Skill in ensuring systems meet business requirements.
- Skill in coordinating and solving problems.
- Skill in communicating effectively both verbally and in writing with technical and non-technical staff.
- Skill in stakeholder engagement.
- Skill in reviewing technical requirements and ensuring vendor is using best practices and technology.
- Skill in Product Management.
- Ability to perform Problem solving using various techniques and approaches.
Location
- AUSTIN
Work Type
- Full time
- Onsite (minimum 3 days per week)
Experience Level
- 4+ years
Education Level
- A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred.
- Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
Salary/Compensations
- $7,015.16 - $7,167.00 Monthly
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Numerous opportunities for career advancement
About the Company
- Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
- At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
Equal Opportunity
- In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
- HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.