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About the Role

The IT Support Auxiliary works as part of the Global IT Systems Support team, managing local hardware, software, and IT infrastructure. The role requires an organized, motivated individual who can translate business needs into technical solutions and collaborate effectively with the team.

Responsibilities

Identifies and resolves hardware and software issues for staff.
Acts as the primary local escalation point to the Systems Support team.
Manages ServiceDesk tickets, including review, resolution, and escalation.
Participates in the evaluation, recommendation, piloting, testing, and launch of new hardware, software, and applications.
Engages in IT initiatives, helpdesk/desktop projects, and research.
Serves as the liaison with the Systems Team and primary contact for local staff during major IT events.
Researches technical questions using various resources to troubleshoot and answer customer inquiries.
Manages, maintains, and improves technical documentation.
Coordinates with vendors for in-warranty hardware replacement and service.
Installs and configures new equipment and peripherals according to standard guidelines.
Assists with equipment moves and updates for replacements and staff changes.
Identifies opportunities for process improvement, new technology implementation, and innovative solutions.
Builds and maintains positive relationships with internal and external partners.
Demonstrates a team-oriented approach with initiative and creativity.
Performs other duties as assigned.

Requirements

Experience with Microsoft Windows 10/11, Office products 2019 & 365, Apple OSX.
Windows Active Directory User and Computer Administration is desirable.
MS Exchange/Outlook user account administration experience.
Experience with Office 365 in a hybrid platform is desirable.
Familiarity with media streaming devices and systems.
Ability to prioritize expectations and recognize potential delivery impacts.
Continuously seeks opportunities to increase customer satisfaction and deepen client relationships.
Ability to work independently and in a team.

Skills

Problem-solving
Communication
Technical documentation
Vendor coordination
Process improvement
Relationship building
Initiative
Creativity

Location

Toronto, Canada

Work Type

Onsite

Experience Level

Entry-level

Salary/Compensations

$19.00 per hour

About the Company

ILSC Education Group is a world leader in language education and vocational training, offering life-changing educational experiences globally.
Founded in 1991, ILSC has expanded to include 10 locations worldwide and offers programs in Canada, Australia, Ireland, and India.
Greystone College was established in 2002, and Greystone Institute launched in 2025.
In 2022, ILSC Education Group partnered with ELS Educational Services, combining over 100 years of experience in delivering educational programs.
ELS, founded in 1961, is renowned for its top-quality English language programs and extensive network of on-campus programs and university partners in the USA.
The mission is to provide transformative learning, living, and work experiences through exceptional language, career, and higher education programs.
Core Values include Passion, Innovation, Respect, Collaboration, and Integrity.

Equal Opportunity

ELS, ILSC, Greystone College and Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.
Assistance or accommodation for individuals with disabilities can be requested by contacting HR at HR@ilsc.com.