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About the Role
We are partnering with a highly respected, family-owned commercial boiler services company with more than 80 years of success. Due to continued growth, they are seeking an Operations Manager to oversee day-to-day operations, coordinate field and office activities, and help ensure projects and service work are completed safely, efficiently, and on schedule. This is an excellent opportunity for a hands-on operations professional who understands the service trades and enjoys managing people, solving problems, coordinating manpower, and keeping customers informed.
Responsibilities
- Manage day-to-day field and office operations
- Schedule and coordinate service calls, repairs, maintenance, and projects
- Coordinate technicians, manpower, materials, and equipment
- Monitor job schedules, budgets, productivity, and project timelines
- Support job costing, work orders, invoicing, and documentation
- Communicate with commercial and industrial customers regarding job status and scheduling
- Troubleshoot operational and field issues to minimize delays and downtime
- Assist with purchasing materials, parts, tools, and equipment
- Oversee fleet and facility operations
- Maintain compliance with OSHA requirements, company safety standards, and applicable industry codes
- Work closely with technicians, office staff, customers, vendors, and company leadership
Requirements
- 5+ years of operations, management, or supervisory experience within mechanical contracting, plumbing, HVAC, industrial services, facilities, or a related skilled-trades environment
- OR strong plumbing/mechanical experience combined with property management, facilities oversight, and staff management experience
- Commercial boiler experience is a strong plus
- Working knowledge of mechanical systems, boilers, plumbing, HVAC, or related equipment preferred
- Experience coordinating field technicians, service calls, projects, or maintenance operations
- Strong organizational and problem-solving skills
- Excellent communication and customer service skills
- Comfortable working directly with customers, technicians, vendors, and management
- Familiarity with work order, scheduling, and job management software
- Proficiency with Microsoft Office
Skills
- Mechanical contracting
- Plumbing
- HVAC
- Boiler services
- Facilities operations
- Industrial service operations
- Operations management
- Supervisory experience
- Property management
- Staff management
- Commercial boiler experience
- Mechanical systems knowledge
- Boiler knowledge
- Plumbing knowledge
- HVAC knowledge
- Equipment knowledge
- Field technician coordination
- Service call coordination
- Project coordination
- Maintenance operations coordination
- Organizational skills
- Problem-solving skills
- Communication skills
- Customer service skills
- Work order software
- Scheduling software
- Job management software
- Microsoft Office proficiency
Work Type
- Full-time
Experience Level
- 5+ years of operations, management, or supervisory experience
Benefits
- Health insurance
- Paid time off
- 401(k)
- Health, dental, and vision insurance
- 401(k) with company match
- Defined Benefit Pension Plan
- Paid vacation, sick time, and holidays
- Ongoing training and professional development
- Stable, long-term opportunity with an established company
About the Company
- Highly respected, family-owned commercial boiler services company with more than 80 years of success.