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About the Role
The Criminal Justice Client Care Coordinator will provide time-limited (12 months) wrap-around services to support clients with criminal histories. Services include assessments, job search assistance, legal advocacy, public benefits and housing navigation, probation support, and case management. The role involves empowering clients to thrive in the community through collaboration with internal programs and external partners.
Responsibilities
- Conduct follow-up outreach to eligible clients in need of re-entry services.
- Transport clients from County Jail upon release.
- Complete initial and follow-up re-assessments.
- Provide direct services to clients through regular case management meetings.
- Assess clients’ needs, situations, strengths, and support networks to determine goals and develop plans for well-being, productivity, and stability.
- Help clients navigate challenges related to criminal backgrounds, including homelessness, unemployment, discrimination, domestic abuse, recovery, family issues, parole/probation, and legal difficulties.
- Provide supportive service linkages to community resources such as housing, occupational training, public benefits, healthcare, and mental health services.
- Follow up with clients to ensure their situations have improved.
- Monitor and track client participation milestones, including employment, certifications, wage increases, and recidivism avoidance.
- Ensure data quality, accuracy of client files and records, and complete comprehensive outcomes tracking.
- Comply with eligibility and reporting requirements for re-entry programming.
- Collaborate with other programs to provide services and referrals.
- Perform other duties as assigned.
Requirements
- Minimum of a bachelor’s degree with a concentration in Criminal Justice, Human Services, Psychology, Sociology, or related fields.
- At least two years’ experience working in a program or organization serving high-risk individuals.
- Prior case management, therapy, or counseling experience with individuals and/or groups.
- Interest in social justice, legal advocacy, prisoner re-entry, and/or Fair Chance Hiring policies.
- Unwavering commitment to quality programs and data-driven program evaluation.
- Strong written and verbal communication skills.
- Excellent interpersonal skills.
- Must be driven and capable of performing duties autonomously.
- Ability to work effectively in collaboration with diverse groups of people.
- Must be able to drive a motor vehicle.
- Must be able to carry up to 20 lbs.
- Must be able to interact with persons having mental health issues, periods of instability, recently released individuals, and those with limited comprehension.
- Must be comfortable attending appointments at various agencies, facilities, and client’s homes.
Skills
- Case management
- Therapy
- Counseling
- Written communication
- Verbal communication
- Interpersonal skills
- Collaboration
Location
- Onsite (traditional office environment, client homes, various agencies and facilities)
Work Type
- Full-time
Experience Level
- Minimum two years of experience working with high-risk individuals
- Prior case management, therapy, or counseling experience
Education Level
- Bachelor's degree in Criminal Justice, Human Services, Psychology, Sociology, or related fields
- Master's Degree preferred