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About the Role
We are seeking an individual to design and build the operational foundation supporting our growth, including a territory model, industry classification, commission instrumentation, and a prospecting universe aligned with our CRM. This is a senior individual contributor role, the first dedicated Sales Operations hire, offering the chance to shape the commercial organization's operational backbone from the ground up, with potential to lead a team.
Responsibilities
- Own the reporting layer end to end: define, build, and maintain pipelines for pipeline, forecast, conversion, productivity, and territory performance metrics, replacing ad hoc analysis with self-serve, consistent reporting.
- Design and implement the regional territory model in Salesforce as an enforceable system, including assignment and routing rules, and own ongoing rebalancing as the team and map evolve.
- Build and run Book of Business processes: account ownership, transitions when reps join or leave, and rules of engagement between national and local accounts, turning a manual, high-risk exercise into a routine one.
- Own the prospecting universe: define data input, enrichment, scraping from external sources, CRM reconciliation, and seller access to targeted lists.
- Design and run commissions and quota: build plans with commercial leadership, own calculation logic, and ensure accurate commission statements.
- Own Salesforce as the system of record: manage object model, validation rules, automation, and data quality, determining what to enforce for accurate and reliable commercial data.
Requirements
- Strong, daily SQL skills, including data modeling, query debugging, and diagnosing incorrect numbers.
- Deep Salesforce expertise as a system, including object model, record types, validation rules, assignment/matching rules, and flows, with judgment on when automation is appropriate.
- Experience building sales operations from a low base at a fast-growing company, including designing a territory model and running a full commission cycle.
- Comfort owning produced numbers and showing their derivation, and admitting when the answer is unknown.
- Ability to work with ambiguity, define processes, document them, and drive company-wide adoption.
Skills
- SQL
- Salesforce
- Data Modeling
- Data Pipelines
- Sales Operations
- Territory Modeling
- Commission Calculation
- Data Enrichment
- Web Scraping
- Warehouse-first analytics stack
Location
- New York
Work Type
- Onsite
- Full-time
Experience Level
- Senior
Salary/Compensations
- $139,000 - $164,000 per year
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Equity awards
- Annual performance-based bonus
About the Company
- At Picnic, we’re reinventing the way employees experience lunch at work.
- We partner with top local restaurants and batch hundreds of orders to make it easy for companies to offer high-quality, individually packed meals, without fees or tips.
- Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.