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About the Role
Join one of Canada’s top performing asset managers as an IT Operations Specialist. This role provides Tier 1 and Tier 2 technical support to local and remote users, contributes to documentation and knowledge management, and supports ongoing IS initiatives in a fast-paced environment.
Responsibilities
- Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.
- Provide remote and in-person support to end users.
- Coordinate with end users to provide timely updates and resolution of technical issues.
- Follow standardized operating procedures and support processes.
- Create and maintain technical documentation and knowledge articles.
- Develop user training materials where required.
- Maintain a high level of customer service and end-user experience.
- Participate in team activities and contribute to continuous service improvement.
- Identify opportunities to improve operational efficiency.
- Support IS projects and initiatives as required.
- Work from the assigned office and provide flexible coverage when required.
Requirements
- 2–3 years of relevant Tier 1/Tier 2 technical support experience.
- Excellent communication and customer service skills.
- Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.
- Experience with SharePoint and OneDrive administration.
- Knowledge of Azure Virtual Desktop.
- Experience creating technical and knowledge documentation.
- Strong troubleshooting and problem-solving skills.
- Ability to assess issues by impact and severity and determine appropriate resolution or escalation.
- Strong attention to detail and incident documentation.
- Ability to work independently and manage competing priorities.
Skills
- Microsoft 365
- Entra ID
- Azure
- Intune
- Windows
- SharePoint administration
- OneDrive administration
- Azure Virtual Desktop
- Technical documentation
- Knowledge management
- Troubleshooting
- Problem-solving
- Customer service
- Communication
Location
- Local
- Remote
Work Type
- Hybrid
Experience Level
- 2-3 years relevant Tier 1/Tier 2 technical support experience
Education Level
- Degree or diploma in Computer Science, Information Technology, or a related field.
Salary/Compensations
- $48,000 – $60,000
About the Company
- Join one of Canada’s top performing asset managers.
- Explore cclgroup.com for a closer look at building your career with us.
Equal Opportunity
- We are committed to providing an inclusive, accessible recruitment and selection process.
- We welcome and encourage applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
- AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.