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About the Role
A Patient Care Specialist 2 (PCS2) contributes to AHF's mission by providing a friendly and helpful presence to patients, individuals seeking testing, and pharmacy patrons. This role involves greeting patients courteously, scheduling appointments, and assisting clients, aiming to deliver outstanding service that enhances AHF's reputation and encourages continued engagement with services.
Responsibilities
- Greeting patients in a courteous and sensitive manner
- Scheduling appointments
- Assisting with client needs
- Offering patient intake interviews
- Conducting financial screenings
- Registering patients for Ryan White and ADAP services
- Ensuring appropriate documentation for patient eligibility is filed and entered into the computer database
- Accurately collecting new patient medical history
- Determining necessary tests/screenings during medical visits
- Taking patient vitals
- Documenting all patient health-related complaints
- Communicating with patients between provider visits for condition updates
- Following through on tests/procedures ordered by providers
- Managing the referral process by processing specialty referrals
- Providing patients with pertinent information for timely appointment scheduling
- Assisting with appointment scheduling as needed
- Obtaining specialist consults and scanning them into the patient’s EMR
- Tracking and monitoring the status and progress of referrals
- Notifying a provider of a patient’s lapse in completing a referral
- Remaining in contact with the patient to improve adherence
- Being flexible and professional in high-stress environments
Requirements
- Medical Assistant certification
- Valid CPR Certification from an American Heart Association-recognized vendor
Skills
- Presenting a friendly, helpful face to patients
- Presenting a friendly, helpful face to people seeking testing
- Presenting a friendly, helpful face to pharmacy patrons
- Giving standout service
- Providing excellent patient-centered care
- Managing the referral process
- Optimizing care
- Addressing clinical needs
- Providing complete patient information
- Improving adherence
Education Level
- Medical Assistant Diploma or Certification
Benefits
- Comprehensive benefits to enhance employee physical, financial, spiritual and professional health
About the Company
- Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation.
- AHF's mission is to provide cutting edge medicine and advocacy, regardless of ability to pay.
- Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
- AHF’s core values are: Patient-Centered, Value Employees, Respect for Diversity, Nimble, Fight for What’s Right.