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About the Role
Grow Therapy is hiring a People Business Partner to serve as a deeply embedded partner to our Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience – helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. They will also help build scalable programs that make our approach to performance, feedback, learning, and engagement stronger and scalable over time.
Responsibilities
- Serve as a trusted, highly visible partner to Supervisors and Managers across Operations, providing practical guidance and coaching.
- Coach frontline leaders on delivering clear feedback, setting expectations, and addressing issues early.
- Lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations.
- Guide leaders through goal setting, performance improvement, recognition, and fair decision-making.
- Help leaders apply People policies and practices consistently across an exempt and non-exempt workforce.
- Build strong relationships across Operations and understand the realities of the day-to-day work.
- Run evergreen programs and special projects to improve performance, feedback, learning, and engagement.
- Support annual and quarterly planning and roadmapping for Operations people priorities.
- Use quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions.
Requirements
- Experienced People Business Partner with experience supporting a multi-state, fast-paced workforce including both exempt and non-exempt employees.
- At least 5 years of experience in an HRBP or People Partner role with strong emphasis on supporting non-exempt populations.
- Firsthand experience working in a frontline or customer-facing operational role is a plus.
- Ability to develop first-time managers, especially those on the frontlines.
- Willingness to roll up your sleeves and dive into the details.
- Excellent judgment, balancing empathy, risk, and business needs.
- Ability to handle sensitive information with discretion.
- High-performance operator, managing a dynamic portfolio of work.
- Clear, adaptable communicator, able to simplify complex issues and write strong documentation.
- Analytical and systems-minded, using data and business context to identify trends and translate challenges into practical, scalable solutions.
Skills
- Coaching
- Employee Relations
- Performance Management
- Policy Application
- Relationship Building
- Data Analysis
- Systems Thinking
- Communication
- Judgment
Location
- New York City
Work Type
- Hybrid
- Full Time
Experience Level
- 5+ years
Salary/Compensations
- $144,000-$180,500 USD
Benefits
- Comprehensive medical, dental, vision, life, and disability coverage.
- No cost access to therapy through the Grow platform (US employees).
- Retirement savings programs and equity opportunities.
- Flexible time off, paid holidays, and Winter Break.
- Up to 18 weeks of paid parental leave and a new child stipend.
- Dedicated weekly flexible time for self care.
- Annual stipend for personal wellbeing and professional growth.
- Pre-tax commuter benefits.
- Support for home workspace and meal benefits.
- Variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts, and global travel assistance.
About the Company
- Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone.
- Since launching in 2020, 15 million sessions have started on Grow.
- We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
- We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.
- The work you do can literally change someone's life.
- Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care.
- We don’t have passenger seats here. Everyone is driving something that matters.
- This work deserves real commitment.
- If you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.
Equal Opportunity
- Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.