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About the Role
As a Service Coordinator at John W. Danforth Company, you will play a key role in supporting our service team and delivering an exceptional customer experience. You will serve as a central point of coordination for service operations by dispatching technicians, managing customer billing, and providing administrative support to ensure efficient day-to-day operations.
Responsibilities
- Coordinate and dispatch service technicians to ensure timely and efficient response to customer needs.
- Support service operations by maintaining schedules, documentation, and technician communication.
- Process and ensure accurate, timely customer billing for service work orders and projects.
- Maintain clear and professional communication with customers, technicians, and internal stakeholders.
- Keep internal and external stakeholders informed of schedules, challenges, and operational updates.
- Coordinate vehicle and tool maintenance activities, including scheduling repairs and ensuring availability of spare vehicles.
- Assist with payroll coordination and administrative support functions.
- Support special projects and process improvement initiatives to enhance operational efficiency.
- Collaborate effectively with service team members to streamline operations and improve service delivery.
Requirements
- 2-3 years of billing, dispatch, customer service, or related experience preferred.
- Experience within a service-related industry is a plus.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Experience with Microsoft Dynamics GP or similar ERP systems is preferred.
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to build positive relationships.
- Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
- Demonstrates professionalism, integrity, and a positive attitude.
Skills
- Organizational skills
- Attention to detail
- Microsoft Office proficiency
- Microsoft Dynamics GP proficiency
- Verbal communication skills
- Written communication skills
- Customer service orientation
- Relationship building
- Prioritization
- Task management
Experience Level
- 2-3 years
Education Level
- Associate degree preferred
- Equivalent education and relevant work experience will be considered
Salary/Compensations
- $45,000-$55,000
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability insurance
- 401(k) Savings Plan
- Employee assistance program
- Bonus eligible
About the Company
- John W. Danforth Company is one of the largest mechanical contractors in the Northeast.
- We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support.
- We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Equal Opportunity
- As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
- Equal Oppurtunity Employer/Veterans/Disabled.