Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Transaction Specialist - Portsmouth NH role.
Rezi rewrites your resume against Service Credit Union's job description. Free.
Tailor your resume to this Transaction Specialist - Portsmouth NH role.
Rezi rewrites your resume against Service Credit Union's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Transaction Specialist - Portsmouth NH posting at Service Credit Union — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Transaction Specialist - Portsmouth NH posting at Service Credit Union — free, in seconds.
About the Role
Service Credit Union is seeking a Transaction Specialist responsible for the efficient, accurate, compliant, and member-focused administration of all transactions. This role identifies opportunities for process improvement, mitigates operational risk, protects credit union assets, and delivers exceptional service.
Responsibilities
- Deliver exceptional service by responding to member inquiries accurately, professionally, and in a timely manner.
- Resolve member concerns whenever possible during the initial point of contact.
- Process transactions accurately and efficiently while supporting departmental service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives.
- Post and reconcile incoming transactions, including loan payments, payoffs, deposits, general ledger entries, and other monetary transactions.
- Research, process, and complete member and internal requests, including check withdrawals, wire transfers, and other loan-related transactions.
- Investigate and resolve transaction discrepancies, balancing issues, and member inquiries in a timely manner.
- Ensure compliance with credit union policies, internal controls, and applicable regulatory requirements.
- Support operational efficiency through effective workflow management, quality control, and attention to detail.
- Provide exceptional service to members and internal business partners while supporting department projects, reporting needs, and continuous improvement initiatives.
- Open, sort, distribute, and process incoming mail, ensuring timely routing and handling of member correspondence, payments, and documentation.
- Prepare outgoing mail including certified and overnight deliveries.
- Develop and maintain a strong understanding of core processing system.
- Participate in departmental projects and process improvement initiatives.
- Support system enhancements, testing, and implementation efforts as needed.
- Regular and reliable attendance is an essential function of this position.
- Perform other duties as assigned.
Requirements
- Exceptional member service and relationship-building skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Strong attention to detail and commitment to accuracy.
- Ability to adapt to changing priorities, processes, and business needs.
- Willingness to work additional hours as business needs require.
- Ability to travel to other work locations as needed.
- Ability to stand for up to 2 hours.
- Ability to lift boxes up to 20 pounds.
- Ability to use computers for up to 8 hours.
- Ability to travel to other work locations as required, if needed.
Skills
- Microsoft Office Suite
- Excel
- Outlook
- Word
- PowerPoint
- Banking systems
- Workflow management systems
Location
- Rochester, NH
Work Type
- Full-time
- On-site
Experience Level
- Minimum 1-year experience in a related field desired
- Customer service experience required
- Financial industry experience desired
Education Level
- High School diploma or equivalent required
Salary/Compensations
- Starting at $21.00/hour
- Flexible based on experience
Benefits
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
About the Company
- Service Credit Union is committed to bringing passion and customer focus to the business.
- Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.
Equal Opportunity
- At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
- Equal Opportunity Employer