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About the Role
Service Credit Union is seeking a Title Management Specialist to play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions. This role is responsible for aligning departmental performance with organization goals and fostering a culture of excellence, control, and continuous improvement, recognizing superior member service and asset protection as primary responsibilities.
Responsibilities
- Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan
- Ensures all Title Management responsibilities are consistently accomplished with maximum proficiency and efficiency
- Works directly with 3rd party title management system
- Reviews the daily paid off auto loan report/release of titles
- Completes off loan insurance refund letters
- Contributes to the department phone/Salesforce/email queues for all title management related items
- Completes title research
- Assists members, other departments and branches with MVD issues
- Manages suspense report
- Prepares documentation for scanning and indexing to cold storage
- Performs data entry for title information
- Files necessary documentation
- Processes daily PIF report
- Works with overseas as needed
- Completes Permission to Ship process
- Assists in preparation of requested transactions for audit
- Maintains reporting throughout the year that will be used for audit review
- Implements suggested modification of process as mandated by audit review
- Ensures all Title Management responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations
- Regular and reliable attendance is an essential function of this position
- Performs other duties as assigned
Requirements
- High school diploma or equivalent required
- 1 year of experience in a related field preferred
- Financial industry experience preferred
- Customer service experience preferred
- Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred
- Ability to work independently and in a team environment
- Willingness to work extended hours, including weekends, as responsibilities require
- Ability to prioritize and organize work duties
- Must be able to interpret various laws and MVD regulations
Skills
- Superior member service skills and professionalism
- Strong interpersonal skills and ability to solicit participation and input from others
- Ability to establish strong rapport and credibility with business teams
- Strong problem solving and analytical skills
- Ability to communicate clearly and effectively verbally and in writing
- Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
- Flexibility in a hybrid work environment
- Knowledge of 3rd party titling systems
Location
- Rochester, NH
Work Type
- Hybrid
- Full-time
Experience Level
- Flexible based on experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Starting at $23.67 per hour
Benefits
- Great health and dental benefits starting day one
- PTO
- Long-term disability
- 11 paid holidays
- 401k with 8% company contribution after one year of employment
- Paid leave policy after 12 consecutive months of employment
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement
- Training and career growth opportunities
About the Company
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.
Equal Opportunity
- At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
- Equal Opportunity Employer