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About the Role

As a Senior Associate in Martech Operations focused on Creative Automation, you are an expert in the Retention Marketing end-to-end process and the marketing platforms teammates use to deliver high-quality campaigns. You understand how marketers use our internal tools for creative creation and audience building, and understand how data feeds and dynamic content unlock relevant, timely messaging across channels. You identify friction and drive adoption of new platform capabilities. You are the day-to-day point of contact between marketing teams and the platforms they run on.

Responsibilities

• Own execution for tooling scope: coordinating platform rollouts, building adoption tracking, documenting how tools work, and surfacing friction to the right owners.
• Coordinate the operational steps required to roll out new platform features or tool updates related to personalization and creative automation to internal marketing teams.
• Build readiness checklists, write internal launch briefs, and ensure training and documentation are in place before teams are asked to adopt something new.
• Track usage metrics for the MarTech tools and capabilities your team supports.
• Build dashboards that surface adoption rates, error rates, and efficiency signals.
• Identify where adoption is lagging and bring a point of view on why.
• Document existing workflows and identify friction in how internal marketing teams request, execute, and track campaigns.
• Support improvements to intake processes, SOPs, and escalation paths that reduce manual effort and improve turnaround times.
• Contribute to the operational documentation and process standards that enable consistent, scalable execution across the team.
• Act as a coordination point between internal marketing teams and MarTech platform owners.
• Facilitate intake for tool requests and issues, triage incoming questions, and maintain the communication loops that keep both sides aligned.
• Facilitate experiments that measure the business impact of new tools, workflows, and operational improvements.
• Partner with stakeholders to collect results, document learnings, and recommend future enhancements.
• Evaluate whether new platform capabilities are ready for internal teams to use – flagging missing documentation, gaps in QA coverage, or workflow steps that haven't been defined.
• Advise platform and engineering teams on what needs to be resolved before broader rollout.
• Gather structured feedback from internal marketing teams on the tools and workflows they use.
• Synthesize common themes, quantify impact, and bring prioritized insights to the MarTech product teams that can act on them.

Requirements

• 3+ years of experience in marketing technology, product operations, marketing operations, program management, or a similar operational role at a tech company
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and surface insights
• Detail-oriented with a high bar for operational readiness; you notice what's missing before others do
• Experience at a high-growth technology company preferred

Skills

• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar)
• Experience with dashboards or basic SQL a plus
• Strong written and verbal communication – able to translate technical platform changes into plain language for marketing practitioners
• Experience writing internal documentation, training materials, or adoption playbooks
• Basic SQL knowledge for querying adoption or usage data

Location

• United States
• Illinois
• Colorado
• Remote

Work Type

• Full-time

Experience Level

• Senior Associate

Salary/Compensations

• $83,000—$122,000 USD

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)

About the Company

• At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
• We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
• Whether blatant or hidden, barriers to success have no place at DoorDash.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• Thank you to the Level Playing Field Institute for this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.