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About the Role
This role assists in day-to-day digital merchandising operations for the furniture category across Pottery Barn Kids, Pottery Barn Teen, and Dormify. You will support strategy, execution, analysis, and maintenance of the product page, focusing on customer experience, inspiration, and information to drive conversion and revenue. You will partner closely with various teams to deliver seasonal launches, category optimization, maintenance, and new technology functionality.
Responsibilities
- Manage SKU creation and product page generation for seasonal launches, including testing for accuracy and ensuring on-time delivery.
- Maintain the product page playbook, covering basket-building, image/video strategy, structure, and UX/UI across devices.
- Stay informed about customer needs, category trends, competitive activity, business performance, and eCommerce best practices.
- Assist in weekly product page performance reporting, clearly communicating insights and actions to stakeholders.
- Monitor key product page metrics such as traffic, conversion funnel, product finding behavior, and promotional performance.
- Develop recaps and actionable recommendations, escalating risks and opportunities as needed.
- Champion the customer product page experience, driving optimizations to reduce friction and enhance inspiration.
- Execute strategies to integrate storytelling and brand building moments into the purchase journey.
- Participate in weekly site testing, triage issues, and perform maintenance updates.
- Partner with UX/Product and Technology to launch new functionality, tools, and workflows.
- Contribute to a collaborative team environment focused on customer-first execution, accuracy, agility, and continuous improvement.
- Build strong working relationships with cross-functional partners to ensure alignment and flawless execution.
Requirements
- 1-2 years of eCommerce merchandising or operations experience required.
- BA/BS degree required.
- Advanced Excel skills required.
- Strong PowerPoint and business recap skills preferred.
- Basic web analytics experience required.
- Experience using Adobe Analytics highly preferred.
- Experience using web content management, eCommerce, or site merchandising systems preferred.
- Basic understanding of site merchandising, customer journey optimization, product discovery, promotions, and digital storytelling.
- Excellent communication, collaboration, organization, and project management skills.
- Comfort with AI and desire to continually search for workflow efficiency and optimization.
- Customer-first mindset and passion for eCommerce, product discovery, and evolving consumer behavior.
- Highly detail-oriented with the ability to connect day-to-day execution to broader goals.
- Collaborative, agile, and committed to building positive cross-functional relationships.
- Practical problem solver who identifies opportunities, removes roadblocks, and drives continuous improvement.
- Good communicator willing to share a point of view.
Skills
- Excel
- PowerPoint
- Web Analytics
- Adobe Analytics
- Web Content Management Systems
- eCommerce Systems
- Site Merchandising Systems
- Site Merchandising
- Customer Journey Optimization
- Product Discovery
- Promotions
- Digital Storytelling
- Communication
- Collaboration
- Organization
- Project Management
- AI
- Problem Solving
Location
- San Francisco
Work Type
- Onsite (Monday-Thursday)
- Optional In-Office (Friday)
Experience Level
- 1-2 years
Education Level
- BA/BS degree
Salary/Compensations
- $29.00 - $34.00/hr
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
About the Company
- Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
- Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
- We offer beautifully-designed, stylish and functional products for every area of the home.
- We are a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and talented teams.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.