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About the Role
As a Systems Engineer in IT, you will focus on evolving our IT infrastructure with an emphasis on deliverability, identity & access management, and compliance. This role offers an opportunity to join an ambitious AI-native IT team that utilizes SaaS-based solutions for business process and employee lifecycle automation, expanding your experience into modern cloud environments.
Responsibilities
- Build and own automations for identity & access management, endpoint management, security, compliance, and corporate email deliverability using AI tooling and no-code platforms.
- Evolve corporate IT infrastructure through integration and expansion projects, emphasizing infrastructure-as-code.
- Champion automation and AI adoption through enablement and education, reducing friction and toil.
- Evaluate and adopt new tooling early, including acting as beta testers.
- Strengthen security posture by driving IT incident response and partnering with InfoSec on security standards, risk management, and data protection.
Requirements
- 3 to 5 years of experience as a Systems Engineer.
- Strong problem-solving skills with the ability to make data-driven discoveries and find solutions.
- Good knowledge of a high-level programming language (e.g., Ruby, Python, Perl).
- Experience building and operating systems in the cloud without a traditional corporate network perimeter.
- Experience with AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, and Workato.
- Proof of eligibility to work in the United States is required.
Skills
- Systems and automation
- iPaaS platforms (plus)
- Enterprise email deliverability (plus)
- Cloud environments
- Infrastructure-as-code
- AI tooling
- No-code platforms
- Identity & access management
- Endpoint management
- Security
- Compliance
- Corporate email deliverability
- IT incident response
- Data protection
- Ruby
- Python
- Perl
- AWS
- Okta
- Google Workspace
- Jamf Pro
- Intune
- Tines
- Workato
- Billing and ERP system integration (nice to have)
- Netsuite integration (nice to have)
Location
- San Francisco Bay Area
Work Type
- Hybrid
Experience Level
- 3-5 years
Salary/Compensations
- $142,000 - $162,000
Benefits
- Corporate bonus program
- Sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Support for health and wellbeing
- Support for family
- Support for time away from work
- Support for financial future
About the Company
- Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
- Fin's AI Agent is the highest-performing AI Customer Agent on the market, enabling businesses to deliver impeccable, always-on customer support across the customer journey.
- Fin resolves complex customer issues end-to-end across every channel with minimal set-up and integration.
- Fin can be combined with the natively integrated Intercom help desk.
- Salesforce is the #1 AI CRM, where humans with agents drive customer success.
- Fin is building the future of customer experience.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive workplace free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.