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About the Role

zerohash is seeking an SVP, Global Head of Operations to lead and unify critical operational teams, ensuring the platform runs accurately, securely, and resiliently. This senior role reports to executive leadership and collaborates across departments to set the standard for operational excellence and scale globally.

Responsibilities

Lead Financial Operations, including reconciliation, ledger accuracy, fee/revenue operations, and financial reporting.
Build and scale controls for financial data integrity across trading, payments, custody, and settlement systems.
Partner with Finance/Accounting on month-end close, reconciliations, audit support, and regulatory financial reporting.
Drive process automation and tooling investment to reduce manual reconciliation and operational risk.
Own end-to-end oversight of trade execution and settlement across digital assets and fiat rails.
Set standards and controls for trade and transaction lifecycle management, including exception handling and break resolution.
Partner with Engineering and Product to strengthen system reliability and automation in trading and settlement.
Maintain strong relationships with liquidity providers, exchanges, and banking/settlement partners.
Oversee digital asset custody operations, including wallet management and key ceremony protocols.
Own operating rigor for asset safety, including segregation of duties, dual controls, and reconciliation.
Evaluate and manage relationships with sub-custodians and custody technology partners.
Ensure custody processes meet regulatory, audit, and examination standards.
Oversee Liquidity strategy & execution, maintaining deep global liquidity across CLOB and RFQ.
Build and maintain relationships with high-volume liquidity partners and market makers.
Lead the operational setup and enhancements of liquidity strategy globally.
Build and maintain relationships with stablecoin issuers and develop deep markets for zerohash-issued stablecoins.
Own the function responsible for triaging, investigating, and resolving trade and settlement escalations.
Build clear escalation paths, SLAs, and root-cause processes for issue resolution.
Partner with Engineering and Product on issue trends to drive permanent fixes.
Own the end-user support function, ensuring clients receive fast, accurate, and consistent support.
Define CX quality standards, staffing models, and escalation tiers.
Use CX data and feedback loops to inform product, operations, and process improvements.
Implement new tooling to ensure the CX function scales efficiently.

Requirements

12–15+ years of progressive experience in operations leadership within financial services, brokerage, banking, payments, or digital asset infrastructure.
5+ years in a senior/executive operations role.
Direct experience leading settlement, trading operations, or custody operations at a regulated financial institution, broker-dealer, exchange, or digital asset platform.
Prior direct professional experience with digital assets (crypto, stablecoins, tokenized assets, etc.).
Experience overseeing financial operations/reconciliation functions and client-facing support or trade support functions.
A track record of building and scaling operations functions and teams.
Deep understanding of digital asset settlement, custody, and market infrastructure.
Direct crypto/digital asset experience is strongly preferred.
Comfort operating in a regulated, compliance-first environment.
Strong analytical and risk-management instincts.
Genuine comfort in ambiguity and fast-scaling environments.
Excellent executive communication skills, with experience presenting to C-suite and board-level audiences.
Based in or able to relocate to the New York, NY area.
Ability to travel to other zerohash hubs (Chicago/Amsterdam) as needed.

Skills

Digital asset settlement
Custody operations
Financial operations
Reconciliation
Trade execution
Risk management
Executive communication

Location

New York, NY

Work Type

Onsite

Experience Level

12-15+ years
5+ years senior/executive

Benefits

Healthcare Insurance (zerohash covers ~100% of employee premiums and a portion of spouse/children premiums in the U.S.)
Vision & Dental Insurance (U.S. only)
Chance to earn equity
Maternity & Paternity leave (after 6 months)
WeWork All Access Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)

About the Company

zerohash is the leading crypto and stablecoin infrastructure platform, powering the next generation of financial services.
Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without building complex blockchain infrastructure.
The platform supports Trade, Transact, and Tokenize pillars, allowing customers to launch regulated crypto services, enable stablecoin payments, and issue/manage tokenized assets.
zerohash abstracts technical, regulatory, and operational complexity, allowing partners to treat digital assets as a financial primitive.
Trusted by major financial and consumer brands including Interactive Brokers, Morgan Stanley, and Stripe.
The company is deeply regulated and compliance-first, operating internationally with necessary licenses and approvals.
zerohash has raised over $280 million in funding from leading venture firms and strategic investors.
Featured in top-tier media outlets like Bloomberg, CNBC, and The Wall Street Journal.
Building the infrastructure for digital money to work securely, compliantly, and at global scale.