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About the Role

The Client Payment Administrator will perform financial responsibilities for the PassportONE program, which aims to improve the Passport Program experience by ensuring client invoice processing and reimbursement is efficient and timely.

Responsibilities

Verify that disbursements are within budget and receipts and authorizations are valid.
Verify and ensure arithmetical accuracy of invoices.
Identify issues and communicate with Passport Agencies (PAs) through eForm routing process to resolve problems.
Process invoice data to eForm in a timely and accurate manner, ensuring expenses comply with Ministry guidelines and PassportONE policies.
Process invoices through TPA Portal as required.
Adjust client relationship in CRM as needed.
Prepare, check, and review invoice batches for accuracy daily.
Flag problems during invoice processing and notify PAs and Manager PassportONE-Client Payments.
Assist in annual audit by retrieving required documents.
Provide back-up to Accounts Payable Administrator as required.
Contribute to the development of organizational and departmental policies and services pertinent to the role.
Provide feedback and suggest changes to improve efficiency and effectiveness of PassportONE systems, user manuals, procedures, and routines.
May be assigned additional duties consistent with the role.

Requirements

One to two years of community college or a combination of education and experience in a relevant field.
One to three years of experience working in financial services (e.g., accounts payable, working with a general ledger).
Familiarity with accounting principles and accounts payable procedures.
Intermediate proficiency in MS Excel, Word, Outlook, and CRM.
Experience using computerized accounting software (e.g., Great Plains).
Demonstrated initiative, professionalism, and reliability with a detailed-oriented, methodical, and thorough approach.
Ability to manage multiple tasks, work under pressure, and organize work to meet peak period requirements.
Ability to prioritize, flag critical issues, and problem-solve.
Experience in a team-oriented, collaborative environment.
Excellent organizational skills with a detailed, methodical, and thorough approach.
Good communication and human relations skills with a strong customer service approach.
Ability to convey accounts payable-related information clearly, accurately, and tactfully.
Working knowledge of relevant legislation.
Ability to maintain confidentiality.
Demonstrated commitment to principles of social justice, equity, inclusion, and cultural competency.
Current criminal reference check with vulnerable sector check satisfactory to FST.

Skills

MS Excel
MS Word
MS Outlook
CRM
Computerized accounting software (e.g., Great Plains)
Communication skills
Human relations skills
Customer service
Organizational skills
Problem-solving

Location

128A Sterling Rd
Remote

Work Type

Temporary Contract
Full-Time

Experience Level

1-2 years
1-3 years

Education Level

Community college

Salary/Compensations

$45,967 – $56,549

About the Company

Family Service Toronto (FST) helps people face a wide variety of life challenges.
For over 100 years, FST has worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.
FST is proud of its people and culture, constantly evolving what it does and how it does it.
FST's work is grounded in the lived experience of clients and the community.
FST celebrates diversity, equity, inclusion, and excellence.
FST is agile, learning, and always willing to try new things.

Equal Opportunity

We actively encourage applicants from all equity seeking groups.
First Nations, Inuit, Métis, Black and People of Colour, People with Disabilities, People of Diverse Gender Expression, and People with Lived Experience of Poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion Policy, accommodation will be provided in all parts of the hiring process.
Applicants need to make their needs known in advance.
Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.