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About the Role
Avery Dennison is seeking to attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews. This role will oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows. The position serves as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication. The role involves continuously analyzing workflow efficiency, resolving operational bottlenecks, tracking key performance indicators (KPIs), and administering operational budgets. This position partners closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serves as a direct communication bridge to senior enterprise leadership.
Responsibilities
- Attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews.
- Oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows.
- Serve as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication.
- Continuously analyze workflow efficiency, resolve operational bottlenecks, track key performance indicators (KPIs), and administer operational budgets.
- Partner closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serve as a direct communication bridge to senior enterprise leadership.
Requirements
- 3+ years of customer service or operations management experience in a fast-paced environment.
- Strong background and leadership experience in retail management strongly preferred.
- Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.
- Proven track record of team building, staff retention, talent development, and conflict resolution.
- Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills.
Skills
- Customer service
- Operations management
- Retail management
- Team building
- Staff retention
- Talent development
- Conflict resolution
- High-volume workflow management
- Written communication
- Verbal communication
Location
- On-site
Work Type
- On-site
Experience Level
- 3+ years
Salary/Compensations
- $106,275 - $141,700 / year
Benefits
- Healthcare Network: Access to our large network of medical and behavioral health professionals.
- 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
- Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
- Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.
About the Company
- Avery Dennison is a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide.
- As a science and innovation company, we believe that diverse teams are stronger teams.
- We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA.
- Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected.
- Learn more at www.averydennison.com.
Equal Opportunity
- Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.